Healthcare Quality and Patient Safety

Systems thinking, human factors and improvement that lasts.

What the course covers

8 modules, 32 topics. Open any one to see what sits inside it.

1. 1.1 The scale of avoidable harm
2. 1.2 Blaming the person against fixing the system
3. 1.3 The dimensions of quality
4. 1.4 Safety culture and psychological safety
1. 2.1 How people actually fail
2. 2.2 Cognitive load, fatigue and interruption
3. 2.3 Design that prevents error
4. 2.4 Teamwork and communication failures
1. 3.1 Incident reporting systems
2. 3.2 Investigating an incident
3. 3.3 Root cause analysis, and its critics
4. 3.4 Learning responses instead of blame
1. 4.1 Structure, process and outcome measures
2. 4.2 Run charts and control charts
3. 4.3 Common cause and special cause variation
4. 4.4 Benchmarking and league tables, carefully
1. 5.1 The model for improvement, and PDSA
2. 5.2 Lean and flow in a clinical setting
3. 5.3 Reliability and standard work
4. 5.4 Matching the method to the problem
1. 6.1 Medication safety
2. 6.2 Surgical and procedural safety
3. 6.3 Deterioration and escalation
4. 6.4 Transitions of care and handover
1. 7.1 Involving patients in their own safety
2. 7.2 Complaints as a data source
3. 7.3 Candour, and being open after harm
4. 7.4 Supporting staff after a serious incident
1. 8.1 Spreading a change beyond one ward
2. 8.2 Embedding it into routine work
3. 8.3 Governance, boards and assurance
4. 8.4 Regulation, inspection and accreditation

By the end of this course you will be able to explain and apply:

Two hours, not two months Eight short modules. Finish in a day, or do one module a night for a week.

Depth beyond your coursework Pitched above taught content, for research, leadership and the work that follows the degree.

Built for a phone Watch on the bus, pause mid-module, pick up where you stopped. No download, no lab.

A certificate that can be checked Every certificate carries an ID your college or an employer can verify on our site.

About two hours in total — eight modules of roughly fifteen minutes. You can do it in one sitting or spread it across a week. Your place is saved either way.
No. There is no prerequisite course and no software to install. A phone, tablet or computer with an internet connection is enough.
Yes. This course is placed at Master's Degree for India, and the content is written for that level. If you are at a different stage, change your level at the top of the page and the courses will change with it.
A certificate for the course, carrying an ID that your college or an employer can check on our verification page. You keep access to the material afterwards.
Yes — ₹450 for this course on its own, or ₹1,450 for all five in this set, which works out cheaper if you want more than one.
There is a short quiz at the end of each module so you can check what stuck. It is not timed and you can retake it.
Change your country using the picker at the top. Level names, degree names and prices all switch to that country, and the courses adjust to its education system.

Wording shown for India. Pick a different country at the top and the terms, currency and programme names change with it.