Client Interviewing Basics

Take instructions clearly and record them without leading the client.

What the course covers

8 modules, 32 topics. Open any one to see what sits inside it.

1. 1.1 What a first meeting must achieve
2. 1.2 Gathering information against giving advice
3. 1.3 Your role, and where it stops
4. 1.4 Preparing before the client arrives
1. 2.1 The room, the record and the greeting
2. 2.2 Explaining confidentiality
3. 2.3 Explaining fees and process
4. 2.4 Putting a nervous client at ease
1. 3.1 Letting the client tell the story first
2. 3.2 Open and closed questions
3. 3.3 Building a chronology
4. 3.4 Recording instructions without leading the client
1. 4.1 Active listening in practice
2. 4.2 Reading body language and distress
3. 4.3 Silence as a tool
4. 4.4 Checking that you have understood
1. 5.1 The client who will not stop talking
2. 5.2 The client who is holding something back
3. 5.3 Anger, grief and shock
4. 5.4 When you suspect you are not being told the truth
1. 6.1 Capacity and understanding
2. 6.2 Interpreters and language
3. 6.3 Disability and adjustments
4. 6.4 Children and third parties in the room
1. 7.1 Summarising back to the client
2. 7.2 Next steps, and who does what
3. 7.3 Documents and information still outstanding
4. 7.4 Managing expectations honestly
1. 8.1 Writing the attendance note
2. 8.2 The client care letter
3. 8.3 Conflicts that only emerge later
4. 8.4 Reviewing your own interviewing

By the end of this course you will be able to explain and apply:

Two hours, not two months Eight short modules. Finish in a day, or do one module a night for a week.

Job-ready from the first module Everything here is a task you will actually be asked to do at work, not theory you will never use.

Built for a phone Watch on the bus, pause mid-module, pick up where you stopped. No download, no lab.

A certificate that can be checked Every certificate carries an ID your college or an employer can verify on our site.

About two hours in total — eight modules of roughly fifteen minutes. You can do it in one sitting or spread it across a week. Your place is saved either way.
No. There is no prerequisite course and no software to install. A phone, tablet or computer with an internet connection is enough.
Yes. This course is placed at Pre-degree / Foundation for India, and the content is written for that level. If you are at a different stage, change your level at the top of the page and the courses will change with it.
A certificate for the course, carrying an ID that your college or an employer can check on our verification page. You keep access to the material afterwards.
Yes — ₹450 for this course on its own, or ₹1,450 for all five in this set, which works out cheaper if you want more than one.
There is a short quiz at the end of each module so you can check what stuck. It is not timed and you can retake it.
Change your country using the picker at the top. Level names, degree names and prices all switch to that country, and the courses adjust to its education system.

Wording shown for India. Pick a different country at the top and the terms, currency and programme names change with it.