IN India Master's Degree

Hotel Operations Management

Run a property — departments, budgets, standards and people.

What the course covers

8 modules, 32 topics. Open any one to see what sits inside it.

1. 1.1 How a hotel is structured
2. 1.2 The general manager's day
3. 1.3 Ownership, brand and management contracts
4. 1.4 Operating models, and what each implies
1. 2.1 Front office as an operational system
2. 2.2 Housekeeping productivity and cost
3. 2.3 Room maintenance and lifecycle
4. 2.4 Rooms division performance measures
1. 3.1 Outlets, banqueting and room service
2. 3.2 F&B profitability
3. 3.3 Kitchen and floor coordination at scale
4. 3.4 Events and conference business
1. 4.1 Workforce planning and rotas
2. 4.2 Recruitment and turnover in hospitality
3. 4.3 Training, and service consistency
4. 4.4 Culture across shifts and departments
1. 5.1 The hotel profit and loss
2. 5.2 Departmental budgets and flow-through
3. 5.3 Cost control that does not damage service
4. 5.4 Capital expenditure and refurbishment
1. 6.1 Engineering and maintenance planning
2. 6.2 Energy, water and utilities
3. 6.3 Health, safety and fire compliance
4. 6.4 Security and guest safety
1. 7.1 The hotel technology stack
2. 7.2 Using operational data every day
3. 7.3 Integration between systems
4. 7.4 Data protection and guest information
1. 8.1 Positioning and the competitive set
2. 8.2 Sustainability inside operations
3. 8.3 Crisis and business continuity
4. 8.4 Leading change in a 24-hour operation

By the end of this course you will be able to explain and apply:

Two hours, not two months Eight short modules. Finish in a day, or do one module a night for a week.

Depth beyond your coursework Pitched above taught content, for research, leadership and the work that follows the degree.

Built for a phone Watch on the bus, pause mid-module, pick up where you stopped. No download, no lab.

A certificate that can be checked Every certificate carries an ID your college or an employer can verify on our site.

About two hours in total — eight modules of roughly fifteen minutes. You can do it in one sitting or spread it across a week. Your place is saved either way.
No. There is no prerequisite course and no software to install. A phone, tablet or computer with an internet connection is enough.
Yes. This course is placed at Master's Degree for India, and the content is written for that level. If you are at a different stage, change your level at the top of the page and the courses will change with it.
A certificate for the course, carrying an ID that your college or an employer can check on our verification page. You keep access to the material afterwards.
Yes — ₹450 for this course on its own, or ₹1,450 for all five in this set, which works out cheaper if you want more than one.
There is a short quiz at the end of each module so you can check what stuck. It is not timed and you can retake it.
Change your country using the picker at the top. Level names, degree names and prices all switch to that country, and the courses adjust to its education system.

Wording shown for India. Pick a different country at the top and the terms, currency and programme names change with it.