IN India Pre-degree / Foundation

Front Office and Reservations

Booking, check-in, billing and recovering a guest's bad start.

What the course covers

8 modules, 32 topics. Open any one to see what sits inside it.

1. 1.1 The first impression, and the last one
2. 1.2 Where front office sits in the operation
3. 1.3 Shifts, handover and the 24-hour cycle
4. 1.4 Appearance, manner and professionalism
1. 2.1 Taking a booking accurately
2. 2.2 Rates, packages and availability
3. 2.3 Channels: direct, agents and platforms
4. 2.4 Amendments, cancellations and no-shows
1. 3.1 Property management systems in outline
2. 3.2 Room inventory and status
3. 3.3 Guest profiles and preferences
4. 3.4 Accuracy, and what one typo costs
1. 4.1 Check-in, step by step
2. 4.2 Identification, registration and payment authorisation
3. 4.3 Room allocation and upgrades
4. 4.4 Welcoming and orienting the guest
1. 5.1 Requests and messages
2. 5.2 Concierge tasks and local knowledge
3. 5.3 Charges, posting and the guest folio
4. 5.4 Coordinating with housekeeping and maintenance
1. 6.1 Check-out and settling the bill
2. 6.2 Disputed charges
3. 6.3 Late departures and luggage
4. 6.4 Feedback at the door
1. 7.1 Overbooking, and walking a guest
2. 7.2 Complaints at the desk
3. 7.3 Difficult and intoxicated guests
4. 7.4 Emergencies and evacuation from reception
1. 8.1 Occupancy, rate and revenue basics
2. 8.2 Selling at the desk
3. 8.3 Loyalty and repeat guests
4. 8.4 Data protection and guest privacy

By the end of this course you will be able to explain and apply:

Two hours, not two months Eight short modules. Finish in a day, or do one module a night for a week.

Job-ready from the first module Everything here is a task you will actually be asked to do at work, not theory you will never use.

Built for a phone Watch on the bus, pause mid-module, pick up where you stopped. No download, no lab.

A certificate that can be checked Every certificate carries an ID your college or an employer can verify on our site.

Pre-degree / Foundation students in India
Studying: BHM / BHMCT, B.Sc. Hospitality & Hotel Administration, BBA Aviation, BBA Tourism
Recent graduates strengthening a CV
Anyone working in this field without a formal qualification

About two hours in total — eight modules of roughly fifteen minutes. You can do it in one sitting or spread it across a week. Your place is saved either way.
No. There is no prerequisite course and no software to install. A phone, tablet or computer with an internet connection is enough.
Yes. This course is placed at Pre-degree / Foundation for India, and the content is written for that level. If you are at a different stage, change your level at the top of the page and the courses will change with it.
A certificate for the course, carrying an ID that your college or an employer can check on our verification page. You keep access to the material afterwards.
Yes — ₹450 for this course on its own, or ₹1,450 for all five in this set, which works out cheaper if you want more than one.
There is a short quiz at the end of each module so you can check what stuck. It is not timed and you can retake it.
Change your country using the picker at the top. Level names, degree names and prices all switch to that country, and the courses adjust to its education system.

Wording shown for India. Pick a different country at the top and the terms, currency and programme names change with it.