IT Support Essentials

Diagnose and fix the hardware, software and account problems a help desk sees every day.

What the course covers

8 modules, 32 topics. Open any one to see what sits inside it.

1. 1.1 What a support desk actually does
2. 1.2 Tickets, priorities and service levels
3. 1.3 Asking the right first questions
4. 1.4 Recording a fault so someone else can pick it up
1. 2.1 Inside the machine: the parts that fail
2. 2.2 Storage, memory and what really slows a PC down
3. 2.3 Peripherals, cables and ports
4. 2.4 Power, batteries and heat
1. 3.1 Installing and updating an operating system
2. 3.2 Drivers and device management
3. 3.3 Files, permissions and disk space
4. 3.4 Startup failures and safe mode
1. 4.1 User accounts and password resets
2. 4.2 Groups, rights and least privilege
3. 4.3 Shared drives and printers
4. 4.4 Email account setup and its common failures
1. 5.1 Wired, wireless, and why it dropped
2. 5.2 IP addresses in plain language
3. 5.3 Testing a connection step by step
4. 5.4 When it is the network, and when it is not
1. 6.1 Installing, repairing and removing software
2. 6.2 Browser problems and cached rubbish
3. 6.3 Slow machines and what actually fixes them
4. 6.4 Signs of malware and your first response
1. 7.1 Explaining a fix without jargon
2. 7.2 Handling an angry or frightened user
3. 7.3 Remote support etiquette
4. 7.4 Saying no, escalating, and setting expectations
1. 8.1 Backups and what must never be lost
2. 8.2 Asset records and licences
3. 8.3 A repeatable troubleshooting method
4. 8.4 Writing a knowledge base entry

By the end of this course you will be able to explain and apply:

Two hours, not two months Eight short modules. Finish in a day, or do one module a night for a week.

Job-ready from the first module Everything here is a task you will actually be asked to do at work, not theory you will never use.

Built for a phone Watch on the bus, pause mid-module, pick up where you stopped. No download, no lab.

A certificate that can be checked Every certificate carries an ID your college or an employer can verify on our site.

Pre-degree / Foundation students in India
Studying: BCA, B.Sc. Computer Science, B.Sc. IT, B.Tech CSE/IT, B.Sc. Data Science
Recent graduates strengthening a CV
Anyone working in this field without a formal qualification

About two hours in total — eight modules of roughly fifteen minutes. You can do it in one sitting or spread it across a week. Your place is saved either way.
No. There is no prerequisite course and no software to install. A phone, tablet or computer with an internet connection is enough.
Yes. This course is placed at Pre-degree / Foundation for India, and the content is written for that level. If you are at a different stage, change your level at the top of the page and the courses will change with it.
A certificate for the course, carrying an ID that your college or an employer can check on our verification page. You keep access to the material afterwards.
Yes — ₹450 for this course on its own, or ₹1,450 for all five in this set, which works out cheaper if you want more than one.
There is a short quiz at the end of each module so you can check what stuck. It is not timed and you can retake it.
Change your country using the picker at the top. Level names, degree names and prices all switch to that country, and the courses adjust to its education system.

Wording shown for India. Pick a different country at the top and the terms, currency and programme names change with it.