Retail and Store Operations

Stock, display, till, shrinkage and the daily rhythm of a shop floor.

What the course covers

8 modules, 32 topics. Open any one to see what sits inside it.

1. 1.1 The commercial basics of retail
2. 1.2 Store layout and customer flow
3. 1.3 Departments, roles and shift patterns
4. 1.4 The trading day, open to close
1. 2.1 Approaching a customer well
2. 2.2 Product knowledge that actually sells
3. 2.3 Add-on and linked selling
4. 2.4 Browsers, queues and pressure
1. 3.1 Transactions, payment types and floats
2. 3.2 Refunds, exchanges and gift cards
3. 3.3 Discounts, promotions and price errors
4. 3.4 Cashing up and banking
1. 4.1 Deliveries, checking and putting away
2. 4.2 Stockroom organisation
3. 4.3 Replenishment and gap checks
4. 4.4 Stock counts and discrepancies
1. 5.1 Planograms and display standards
2. 5.2 Promotional and seasonal setups
3. 5.3 Pricing, labels and signage
4. 5.4 Keeping a store looking bought, not sold
1. 6.1 Where stock really goes
2. 6.2 Theft, fraud and awareness
3. 6.3 Security procedure and challenging safely
4. 6.4 Wastage, damages and markdowns
1. 7.1 Health and safety on a shop floor
2. 7.2 Age-restricted and controlled products
3. 7.3 Food handling, where it applies
4. 7.4 Fire, evacuation and incidents
1. 8.1 Opening and closing routines
2. 8.2 Briefing and allocating a team
3. 8.3 Daily figures and targets
4. 8.4 A busy day without dropping standards

By the end of this course you will be able to explain and apply:

Two hours, not two months Eight short modules. Finish in a day, or do one module a night for a week.

Job-ready from the first module Everything here is a task you will actually be asked to do at work, not theory you will never use.

Built for a phone Watch on the bus, pause mid-module, pick up where you stopped. No download, no lab.

A certificate that can be checked Every certificate carries an ID your college or an employer can verify on our site.

About two hours in total — eight modules of roughly fifteen minutes. You can do it in one sitting or spread it across a week. Your place is saved either way.
No. There is no prerequisite course and no software to install. A phone, tablet or computer with an internet connection is enough.
Yes. This course is placed at Pre-degree / Foundation for India, and the content is written for that level. If you are at a different stage, change your level at the top of the page and the courses will change with it.
A certificate for the course, carrying an ID that your college or an employer can check on our verification page. You keep access to the material afterwards.
Yes — ₹450 for this course on its own, or ₹1,450 for all five in this set, which works out cheaper if you want more than one.
There is a short quiz at the end of each module so you can check what stuck. It is not timed and you can retake it.
Change your country using the picker at the top. Level names, degree names and prices all switch to that country, and the courses adjust to its education system.

Wording shown for India. Pick a different country at the top and the terms, currency and programme names change with it.