Operations and Supply Chain Management

Flow, inventory, suppliers and the cost of every delay.

What the course covers

8 modules, 32 topics. Open any one to see what sits inside it.

1. 1.1 What operations actually delivers
2. 1.2 Cost, quality, speed, flexibility, dependability
3. 1.3 Process types and layouts
4. 1.4 Mapping a process as it really runs
1. 2.1 Bottlenecks and throughput
2. 2.2 Capacity planning
3. 2.3 Queues, variability and waiting
4. 2.4 The relationship between work in progress and lead time
1. 3.1 Why inventory exists at all
2. 3.2 How much to order, and when
3. 3.3 Safety stock and service level
4. 3.4 Slow movers, obsolescence and write-off
1. 4.1 Demand forecasting, and its error
2. 4.2 Sales and operations planning
3. 4.3 Master scheduling and materials planning
4. 4.4 Planning when demand is volatile
1. 5.1 Network design and where to hold stock
2. 5.2 Sourcing and supplier selection
3. 5.3 Contracts, terms and supplier relationships
4. 5.4 The bullwhip effect
1. 6.1 Transport modes and what each costs
2. 6.2 Warehousing and fulfilment
3. 6.3 International trade and customs in outline
4. 6.4 Last mile and returns
1. 7.1 Lean and waste
2. 7.2 Quality at the source
3. 7.3 Continuous improvement in practice
4. 7.4 Digital tools and automation in operations
1. 8.1 Supply chain risk and disruption
2. 8.2 Dual sourcing, buffers and visibility
3. 8.3 Sustainability and emissions across the chain
4. 8.4 Ethical sourcing and labour standards

By the end of this course you will be able to explain and apply:

Two hours, not two months Eight short modules. Finish in a day, or do one module a night for a week.

Depth beyond your coursework Pitched above taught content, for research, leadership and the work that follows the degree.

Built for a phone Watch on the bus, pause mid-module, pick up where you stopped. No download, no lab.

A certificate that can be checked Every certificate carries an ID your college or an employer can verify on our site.

About two hours in total — eight modules of roughly fifteen minutes. You can do it in one sitting or spread it across a week. Your place is saved either way.
No. There is no prerequisite course and no software to install. A phone, tablet or computer with an internet connection is enough.
Yes. This course is placed at Master's Degree for India, and the content is written for that level. If you are at a different stage, change your level at the top of the page and the courses will change with it.
A certificate for the course, carrying an ID that your college or an employer can check on our verification page. You keep access to the material afterwards.
Yes — ₹450 for this course on its own, or ₹1,450 for all five in this set, which works out cheaper if you want more than one.
There is a short quiz at the end of each module so you can check what stuck. It is not timed and you can retake it.
Change your country using the picker at the top. Level names, degree names and prices all switch to that country, and the courses adjust to its education system.

Wording shown for India. Pick a different country at the top and the terms, currency and programme names change with it.