Communication at Work

Email, meetings, updates and requests that get a clear answer.

What the course covers

8 modules, 32 topics. Open any one to see what sits inside it.

1. 1.1 Why workplace messages fail
2. 1.2 Deciding your one purpose before you write
3. 1.3 Structuring so the reader can act
4. 1.4 Choosing the right channel
1. 2.1 Subject lines that get opened
2. 2.2 Short emails that still say everything
3. 2.3 Replying, forwarding and who to copy in
4. 2.4 Tone in writing, and how it gets misread
1. 3.1 Instant messaging etiquette
2. 3.2 Making a clear phone call
3. 3.3 Voice notes and voicemail
4. 3.4 When to stop typing and talk
1. 4.1 Should this be a meeting at all
2. 4.2 Contributing without dominating
3. 4.3 Notes and actions that survive the meeting
4. 4.4 Remote and hybrid meetings
1. 5.1 Making a request people say yes to
2. 5.2 Giving an update your manager can use
3. 5.3 Asking for help early
4. 5.4 Answering the question you were asked
1. 6.1 Disagreeing respectfully
2. 6.2 Raising a problem about someone's work
3. 6.3 Receiving criticism
4. 6.4 Saying no, and renegotiating a deadline
1. 7.1 Explaining something to a non-expert
2. 7.2 Simple slides and visuals
3. 7.3 Speaking clearly in front of a group
4. 7.4 Handling questions
1. 8.1 Communicating across teams and cultures
2. 8.2 Written records and accountability
3. 8.3 Keeping people informed without creating noise
4. 8.4 Building a reputation for being clear

By the end of this course you will be able to explain and apply:

Two hours, not two months Eight short modules. Finish in a day, or do one module a night for a week.

Job-ready from the first module Everything here is a task you will actually be asked to do at work, not theory you will never use.

Built for a phone Watch on the bus, pause mid-module, pick up where you stopped. No download, no lab.

A certificate that can be checked Every certificate carries an ID your college or an employer can verify on our site.

About two hours in total — eight modules of roughly fifteen minutes. You can do it in one sitting or spread it across a week. Your place is saved either way.
No. There is no prerequisite course and no software to install. A phone, tablet or computer with an internet connection is enough.
Yes. This course is placed at Pre-degree / Foundation for India, and the content is written for that level. If you are at a different stage, change your level at the top of the page and the courses will change with it.
A certificate for the course, carrying an ID that your college or an employer can check on our verification page. You keep access to the material afterwards.
Yes — ₹450 for this course on its own, or ₹1,450 for all five in this set, which works out cheaper if you want more than one.
There is a short quiz at the end of each module so you can check what stuck. It is not timed and you can retake it.
Change your country using the picker at the top. Level names, degree names and prices all switch to that country, and the courses adjust to its education system.

Wording shown for India. Pick a different country at the top and the terms, currency and programme names change with it.