Working with People

Listening, disagreement and cooperation in a team you did not choose.

What the course covers

8 modules, 32 topics. Open any one to see what sits inside it.

1. 1.1 What a team needs in order to function
2. 1.2 The roles people take in groups
3. 1.3 Your own working style
4. 1.4 Reliability as the foundation of everything else
1. 2.1 Listening without preparing your reply
2. 2.2 Questions that open things up
3. 2.3 Checking understanding
4. 2.4 Noticing what is not being said
1. 3.1 Working with people unlike you
2. 3.2 Culture, background and assumption
3. 3.3 Age and experience gaps
4. 3.4 Inclusion as everyday behaviour
1. 4.1 Disagreeing without damage
2. 4.2 Separating the person from the problem
3. 4.3 Compromise, and when not to
4. 4.4 Making a decision as a group
1. 5.1 How conflict starts, and how it escalates
2. 5.2 Staying calm when the other person is not
3. 5.3 Repairing a working relationship
4. 5.4 When to involve someone else
1. 6.1 Dividing tasks fairly
2. 6.2 Holding each other to commitments
3. 6.3 The team member who is not delivering
4. 6.4 Recognising what others contributed
1. 7.1 Giving feedback that actually helps
2. 7.2 Receiving it without defending
3. 7.3 Asking for it
4. 7.4 Acting on it visibly
1. 8.1 How trust is built, and how it is lost
2. 8.2 Confidentiality and gossip
3. 8.3 Being someone people want to work with
4. 8.4 Boundaries, and your own wellbeing

By the end of this course you will be able to explain and apply:

Two hours, not two months Eight short modules. Finish in a day, or do one module a night for a week.

Job-ready from the first module Everything here is a task you will actually be asked to do at work, not theory you will never use.

Built for a phone Watch on the bus, pause mid-module, pick up where you stopped. No download, no lab.

A certificate that can be checked Every certificate carries an ID your college or an employer can verify on our site.

About two hours in total — eight modules of roughly fifteen minutes. You can do it in one sitting or spread it across a week. Your place is saved either way.
No. There is no prerequisite course and no software to install. A phone, tablet or computer with an internet connection is enough.
Yes. This course is placed at Pre-degree / Foundation for India, and the content is written for that level. If you are at a different stage, change your level at the top of the page and the courses will change with it.
A certificate for the course, carrying an ID that your college or an employer can check on our verification page. You keep access to the material afterwards.
Yes — ₹450 for this course on its own, or ₹1,450 for all five in this set, which works out cheaper if you want more than one.
There is a short quiz at the end of each module so you can check what stuck. It is not timed and you can retake it.
Change your country using the picker at the top. Level names, degree names and prices all switch to that country, and the courses adjust to its education system.

Wording shown for India. Pick a different country at the top and the terms, currency and programme names change with it.