Soft Skills & Spoken English Combo Certification

Module 1: Foundations of Spoken English

• Spoken English fundamentals
• Everyday communication
• Sentence formation
• Common expressions
• Speaking clearly
• Building communication confidence

Module 2: Essential English Grammar

• Parts of speech
• Sentence structure
• Tenses
• Articles and prepositions
• Subject-verb agreement
• Common grammar mistakes

Module 3: Vocabulary Development

• Everyday vocabulary
• Workplace vocabulary
• Word families
• Synonyms and antonyms
• Common expressions
• Vocabulary-building techniques

Module 4: Pronunciation & Accent Clarity

• Correct pronunciation
• Word stress
• Sentence stress
• Intonation
• Common pronunciation errors
• Speaking naturally

Module 5: Building English Fluency

• Speaking without hesitation
• Organizing thoughts
• Connecting sentences
• Using natural expressions
• Reducing unnecessary pauses
• Fluency-building activities

Module 6: Listening Skills

• Active listening
• Understanding conversations
• Listening for key information
• Following instructions
• Asking for clarification
• Responding appropriately

Module 7: Everyday English Conversations

• Introducing yourself
• Starting conversations
• Asking questions
• Sharing information
• Expressing opinions
• Closing conversations

Module 8: Professional English Communication

• Workplace conversations
• Professional vocabulary
• Formal and informal language
• Communicating with colleagues
• Speaking with managers
• Professional tone

Module 9: Business Email & Written Communication

• Email structure
• Subject lines
• Professional greetings
• Clear message writing
• Email etiquette
• Proofreading

Module 10: Presentation Skills

• Presentation planning
• Structuring content
• Opening effectively
• Voice and delivery
• Audience engagement
• Handling questions

Module 11: Public Speaking & Confidence

• Overcoming nervousness
• Speaking confidently
• Voice modulation
• Audience connection
• Body language
• Managing speaking anxiety

Module 12: Interpersonal Communication

• Building rapport
• Empathy
• Respectful communication
• Asking effective questions
• Relationship building
• Communication barriers

Module 13: Non-Verbal Communication

• Body language
• Eye contact
• Facial expressions
• Gestures
• Posture
• Professional presence

Module 14: Teamwork & Collaboration

• Team dynamics
• Team responsibilities
• Collaborative communication
• Sharing ideas
• Supporting colleagues
• Building team relationships

Module 15: Emotional Intelligence

• Self-awareness
• Self-management
• Understanding emotions
• Empathy
• Social awareness
• Relationship management

Module 16: Problem-Solving Skills

• Identifying problems
• Root cause thinking
• Generating solutions
• Comparing alternatives
• Decision-making
• Communicating solutions

Module 17: Time Management & Productivity

• Setting priorities
• Planning tasks
• Managing deadlines
• Avoiding procrastination
• Productivity techniques
• Work-life organization

Module 18: Conflict Management

• Understanding conflict
• Managing disagreements
• Active listening
• Assertive communication
• Finding common ground
• Resolution techniques

Module 19: Professional Etiquette

• Workplace behavior
• Professional appearance
• Meeting etiquette
• Telephone etiquette
• Digital etiquette
• Workplace professionalism

Module 20: Interview & Group Discussion Skills

• Self-introduction
• Interview communication
• Common questions
• Structured responses
• Group discussion techniques
• Professional body language

Module 21: Leadership & Workplace Communication

• Leadership communication
• Giving instructions
• Providing feedback
• Motivating others
• Delegating effectively
• Building trust

Module 22: Practical Communication & Soft Skills

• Spoken English practice
• Workplace conversations
• Presentation practice
• Team scenarios
• Interview practice
• Personal improvement planning