★★★★★
"The structure, the practice exams, the instructor — all top tier. Passed first try."
AS
Aarti SharmaSenior Project Manager · TCS
— The journey
Course Outline
What the programme covers, module by module.
Module 1: Introduction to Retail Banking
- Retail Banking Fundamentals
- Banking Industry Overview
- Types of Banks
- Retail Banking Services
- Career Opportunities
Module 2: Customer Onboarding
- Customer Registration
- Customer Verification
- Account Opening Process
- Document Collection
- Customer Profile Creation
Module 3: Banking Products
- Savings Accounts
- Current Accounts
- Fixed Deposits
- Recurring Deposits
- Banking Services Overview
Module 4: Deposit Operations
- Deposit Types
- Deposit Processing
- Interest Calculation Basics
- Deposit Maintenance
- Customer Assistance
Module 5: Loan Products
- Personal Loans
- Home Loans
- Vehicle Loans
- Education Loans
- Loan Service Basics
Module 6: Digital Banking
- Internet Banking
- Mobile Banking
- Digital Banking Services
- Online Transactions
- Self-Service Banking
Module 7: Digital Payments
- UPI Transactions
- QR Code Payments
- Debit Card Services
- Credit Card Services
- Electronic Fund Transfers
Module 8: Cash Operations
- Cash Deposits
- Cash Withdrawals
- Cash Handling Procedures
- Cash Security
- Transaction Recording
Module 9: Customer Service Excellence
- Customer Communication
- Service Standards
- Complaint Resolution
- Customer Relationship Building
- Service Recovery
Module 10: Branch Operations
- Branch Workflow
- Daily Banking Operations
- Teller Operations
- Queue Management
- Operational Coordination
Module 11: Financial Products
- Insurance Products Overview
- Investment Products Overview
- Wealth Management Basics
- Customer Needs Assessment
- Product Recommendations
Module 12: Compliance Awareness
- Banking Compliance
- Customer Protection
- Operational Guidelines
- Ethical Banking Practices
- Professional Responsibilities
Module 13: Fraud Prevention
- Banking Fraud Awareness
- Identity Verification
- Transaction Monitoring
- Fraud Prevention Measures
- Incident Reporting
Module 14: Documentation and Record Management
- Customer Records
- Account Documentation
- Transaction Records
- Record Maintenance
- Documentation Standards
Module 15: Customer Relationship Management
- Customer Engagement
- Customer Retention
- Cross-Selling Basics
- Relationship Development
- Service Quality
Module 16: Communication Skills
- Professional Communication
- Active Listening
- Telephone Etiquette
- Email Communication
- Presentation Skills
Module 17: Banking Technology
- Core Banking Systems
- Customer Information Systems
- Digital Banking Platforms
- Workflow Automation
- Banking Technology Trends
Module 18: Risk Management
- Operational Risk
- Customer Risk
- Transaction Risk
- Risk Mitigation
- Incident Management
Module 19: Workplace Ethics
- Professional Integrity
- Customer Confidentiality
- Responsible Banking Practices
- Ethical Decision-Making
- Workplace Behaviour
Module 20: Emerging Trends in Retail Banking
- Artificial Intelligence in Banking
- Digital Transformation
- FinTech Integration
- Customer Experience Innovation
- Future Banking Trends
Module 21: Best Practices in Retail Banking
- Customer-Centric Banking
- Operational Excellence
- Continuous Improvement
- Service Quality
- Professional Development
Module 22: Retail Banking Project
- Customer Onboarding Simulation
- Account Opening Exercise
- Digital Banking Demonstration
- Customer Service Scenario
- Final Project Presentation
— 01.2 · Is it right for you?
Who it's for & what's included
Pick a delivery method to see exactly who it suits and everything you receive.
Who it's for
Classroom
Best for learners who want face-to-face tuition and to network with peers in person.
What's included
Everything you get
- ✓ Live instructor on-site
- ✓ Printed workbook & materials
- ✓ Group exercises & case studies
Who it's for
Online Instructor-Led
Best for learners who want a live instructor and a fixed schedule, without the travel.
What's included
Everything you get
- ✓ Live instructor via video call
- ✓ Digital workbook & resources
- ✓ Session recordings
Who it's for
Self-Paced
Best for self-motivated learners who need maximum flexibility around work and life.
What's included
Everything you get
- ✓ On-demand video lessons
- ✓ Interactive quizzes
- ✓ 24/7 access on any device