★★★★★
"The structure, the practice exams, the instructor — all top tier. Passed first try."
AS
Ranjan PradhanSenior Project Manager
— The journey
Course Outline
What the programme covers, module by module.
Module 1: Introduction to Project Quality Management
- Quality management concepts
- Project quality
- Quality objectives
- Quality responsibilities
- Quality throughout the lifecycle
- Importance of quality management
Module 2: Quality Management Principles
- Customer focus
- Leadership involvement
- Process approach
- Evidence-based decisions
- Continuous improvement
- Stakeholder expectations
Module 3: Quality Planning
- Quality planning process
- Project requirements
- Quality objectives
- Quality activities
- Resource requirements
- Quality planning documentation
Module 4: Defining Quality Requirements
- Stakeholder requirements
- Product requirements
- Project requirements
- Acceptance requirements
- Quality expectations
- Requirements documentation
Module 5: Quality Standards and Criteria
- Quality standards
- Project specifications
- Performance criteria
- Acceptance criteria
- Quality benchmarks
- Defining measurable standards
Module 6: Project Quality Management Plan
- Quality management plan
- Quality responsibilities
- Quality procedures
- Review activities
- Inspection requirements
- Quality reporting
Module 7: Quality Assurance
- Quality assurance concepts
- Process assurance
- Process reviews
- Quality verification
- Preventive activities
- Assurance reporting
Module 8: Quality Control
- Quality control concepts
- Deliverable inspection
- Output verification
- Performance checks
- Identifying deviations
- Control activities
Module 9: Quality Metrics and KPIs
- Quality metrics
- Performance indicators
- Defect rates
- Rework measures
- Customer satisfaction indicators
- Quality performance tracking
Module 10: Quality Inspection Techniques
- Inspection planning
- Inspection checklists
- Visual inspections
- Measurement techniques
- Sampling concepts
- Inspection documentation
Module 11: Testing and Validation
- Testing requirements
- Test planning
- Verification activities
- Validation activities
- Test results
- Acceptance testing
Module 12: Quality Management Tools
- Check sheets
- Flowcharts
- Histograms
- Pareto charts
- Cause-and-effect diagrams
- Control charts
Module 13: Root Cause Analysis
- Problem identification
- Root cause concepts
- Five Whys technique
- Fishbone analysis
- Cause identification
- Root cause documentation
Module 14: Defect and Non-Conformance Management
- Defect identification
- Non-conformance
- Defect classification
- Defect tracking
- Resolution activities
- Closure verification
Module 15: Corrective and Preventive Actions
- Corrective actions
- Preventive actions
- Action planning
- Responsibility assignment
- Action tracking
- Effectiveness review
Module 16: Quality Audits and Reviews
- Quality audit concepts
- Audit planning
- Process reviews
- Documentation reviews
- Audit findings
- Improvement actions
Module 17: Supplier and Vendor Quality
- Supplier quality requirements
- Vendor expectations
- Quality criteria
- Deliverable inspection
- Supplier performance
- Quality improvement discussions
Module 18: Quality Risk Management
- Quality-related risks
- Risk identification
- Quality failure risks
- Risk assessment
- Preventive controls
- Risk monitoring
Module 19: Cost of Quality
- Cost of quality concepts
- Prevention costs
- Appraisal costs
- Internal failure costs
- External failure costs
- Balancing quality and cost
Module 20: Quality Performance Reporting
- Quality status reports
- Quality dashboards
- Defect trends
- Quality KPIs
- Audit findings
- Management reporting
Module 21: Continuous Improvement
- Continuous improvement principles
- Improvement opportunities
- Lessons learned
- Process improvement
- Performance analysis
- Sustaining improvements
Module 22: Building an Effective Project Quality Framework
- Quality governance
- Standardising quality practices
- Integrating quality activities
- Quality accountability
- Monitoring effectiveness
- Improving project quality maturity
— 01.2 · Is it right for you?
Who it's for & what's included
Pick a delivery method to see exactly who it suits and everything you receive.
Who it's for
Classroom
Best for learners who want face-to-face tuition and to network with peers in person.
What's included
Everything you get
- ✓ Live instructor on-site
- ✓ Printed workbook & materials
- ✓ Group exercises & case studies
Who it's for
Online Instructor-Led
Best for learners who want a live instructor and a fixed schedule, without the travel.
What's included
Everything you get
- ✓ Live instructor via video call
- ✓ Digital workbook & resources
- ✓ Session recordings
Who it's for
Self-Paced
Best for self-motivated learners who need maximum flexibility around work and life.
What's included
Everything you get
- ✓ On-demand video lessons
- ✓ Interactive quizzes
- ✓ 24/7 access on any device
— About this course
Course Overview
This course provides practical knowledge of quality management throughout the project lifecycle. Participants will explore quality planning, requirements, standards, assurance, control, metrics, inspections, testing, audits, defect management, root cause analysis, corrective actions, supplier quality, reporting, and continuous improvement to ensure project deliverables consistently meet stakeholder expectations.