People Management Certification

Module 1: Introduction to People Management

• People management fundamentals
• Manager responsibilities
• Managing individuals and teams
• Leadership expectations
• Employee relationships
• Effective management practices

Module 2: Transitioning into People Management

• Manager mindset
• Individual contributor vs manager
• Changing responsibilities
• Establishing credibility
• Setting expectations
• Building management confidence

Module 3: Understanding Leadership Styles

• Leadership approaches
• Directive leadership
• Participative leadership
• Coaching leadership
• Situational leadership
• Adapting leadership styles

Module 4: Emotional Intelligence for Managers

• Self-awareness
• Self-management
• Empathy
• Social awareness
• Emotional regulation
• Relationship management

Module 5: Effective Manager Communication

• Clear communication
• Active listening
• Questioning techniques
• Communication styles
• Non-verbal communication
• Communication barriers

Module 6: Building Trust and Relationships

• Workplace trust
• Manager credibility
• Reliability
• Transparency
• Mutual respect
• Relationship building

Module 7: Understanding Team Dynamics

• Team roles
• Individual differences
• Team behaviours
• Team development stages
• Collaboration
• Team effectiveness

Module 8: Setting Goals and Expectations

• Role clarity
• Performance expectations
• SMART objectives
• Team goals
• Individual goals
• Goal alignment

Module 9: Delegation and Empowerment

• Delegation principles
• Selecting responsibilities
• Matching tasks with employees
• Delegating authority
• Employee ownership
• Avoiding micromanagement

Module 10: Employee Motivation

• Motivation principles
• Individual motivators
• Recognition
• Employee ownership
• Meaningful work
• Maintaining motivation

Module 11: Employee Engagement

• Engagement fundamentals
• Employee involvement
• Building connection
• Recognition practices
• Employee voice
• Improving engagement

Module 12: Performance Management

• Performance expectations
• Performance monitoring
• Performance indicators
• Performance discussions
• Identifying performance gaps
• Improvement actions

Module 13: Providing Effective Feedback

• Feedback principles
• Positive feedback
• Constructive feedback
• Behaviour-focused feedback
• Feedback timing
• Follow-up

Module 14: Coaching Employees

• Coaching fundamentals
• Coaching conversations
• Development questions
• Active listening
• Action planning
• Progress reviews

Module 15: Employee Development

• Development needs
• Skills assessment
• Development goals
• Learning opportunities
• Stretch assignments
• Career development

Module 16: Managing Difficult Conversations

• Preparing for conversations
• Performance concerns
• Behavioural concerns
• Emotional responses
• Maintaining professionalism
• Agreeing next steps

Module 17: Workplace Conflict Management

• Sources of conflict
• Identifying disagreements
• Conflict styles
• Managing tension
• Conflict resolution
• Restoring relationships

Module 18: Managing Underperformance

• Identifying underperformance
• Understanding root causes
• Clarifying expectations
• Improvement planning
• Monitoring progress
• Supporting improvement

Module 19: Inclusion and Team Belonging

• Inclusive management
• Individual differences
• Fair treatment
• Employee participation
• Psychological safety
• Building belonging

Module 20: Employee Wellbeing and Workload

• Employee wellbeing
• Workload management
• Work-life boundaries
• Workplace pressure
• Manager support
• Sustainable performance

Module 21: Managing Change with Teams

• Team reactions to change
• Communicating change
• Employee concerns
• Managing resistance
• Maintaining engagement
• Supporting adaptation

Module 22: Building High-Performing Teams

• High-performance principles
• Shared objectives
• Trust and accountability
• Collaboration
• Continuous development
• Sustaining team performance