★★★★★
"The structure, the practice exams, the instructor — all top tier. Passed first try."
AS
Aarti SharmaSenior Project Manager · TCS
— The journey
Course Outline
What the programme covers, module by module.
Module 1: Introduction to NBFC Operations
- NBFC Fundamentals
- Types of NBFCs
- NBFC Business Models
- Financial Services Overview
- Career Opportunities
Module 2: Customer Onboarding
- Customer Registration
- Customer Identification
- Document Collection
- Verification Process
- Customer Profile Creation
Module 3: Loan Products
- Personal Loans
- Business Loans
- Vehicle Loans
- Consumer Loans
- Gold Loans Overview
Module 4: Loan Application Processing
- Loan Application Workflow
- Application Review
- Document Verification
- Eligibility Assessment
- Application Tracking
Module 5: Credit Assessment
- Customer Credit Evaluation
- Income Assessment
- Financial Analysis
- Credit Risk Assessment
- Decision Support
Module 6: Documentation Management
- Customer Documents
- Loan Agreements
- Identity Verification Documents
- Record Management
- Documentation Standards
Module 7: Loan Disbursement
- Approval Workflow
- Disbursement Process
- Customer Communication
- Operational Checks
- Record Updates
Module 8: Repayment Management
- Repayment Schedules
- Instalment Tracking
- Payment Collection
- Customer Follow-Up
- Account Updates
Module 9: Collections Management
- Collection Process
- Delinquency Monitoring
- Recovery Communication
- Payment Negotiation
- Collection Documentation
Module 10: Customer Relationship Management
- Customer Support
- Complaint Resolution
- Relationship Building
- Service Excellence
- Customer Retention
Module 11: Risk Management
- Credit Risk
- Operational Risk
- Portfolio Monitoring
- Risk Mitigation
- Incident Reporting
Module 12: Compliance Awareness
- NBFC Regulatory Framework
- Operational Compliance
- Customer Protection
- Ethical Practices
- Internal Controls
Module 13: Fraud Prevention
- Fraud Indicators
- Identity Verification
- Document Verification
- Fraud Prevention Techniques
- Incident Escalation
Module 14: Digital Lending
- Online Loan Applications
- Digital Customer Onboarding
- Electronic Documentation
- Loan Management Systems
- Digital Customer Experience
Module 15: Financial Products and Services
- Savings-Linked Services
- Lending Solutions
- Financial Planning Support
- Cross-Selling Basics
- Customer Solutions
Module 16: Communication Skills
- Professional Communication
- Customer Interaction
- Active Listening
- Negotiation Skills
- Service Documentation
Module 17: Operations Technology
- Loan Management Software
- Customer Information Systems
- Workflow Automation
- Digital Reporting
- Operational Dashboards
Module 18: Teamwork and Coordination
- Branch Operations
- Team Collaboration
- Time Management
- Problem Solving
- Operational Efficiency
Module 19: Emerging Trends in NBFCs
- Financial Technology
- Artificial Intelligence in Lending
- Digital Transformation
- Customer Experience
- Future Industry Trends
Module 20: Workplace Ethics
- Professional Integrity
- Customer Confidentiality
- Responsible Lending
- Ethical Decision-Making
- Workplace Behaviour
Module 21: NBFC Operational Best Practices
- Process Standardisation
- Service Quality
- Continuous Improvement
- Customer-Centric Operations
- Professional Development
Module 22: NBFC Operations Project
- Customer Onboarding Exercise
- Loan Processing Simulation
- Credit Assessment
- Repayment Monitoring
- Final Project Presentation
— 01.2 · Is it right for you?
Who it's for & what's included
Pick a delivery method to see exactly who it suits and everything you receive.
Who it's for
Classroom
Best for learners who want face-to-face tuition and to network with peers in person.
What's included
Everything you get
- ✓ Live instructor on-site
- ✓ Printed workbook & materials
- ✓ Group exercises & case studies
Who it's for
Online Instructor-Led
Best for learners who want a live instructor and a fixed schedule, without the travel.
What's included
Everything you get
- ✓ Live instructor via video call
- ✓ Digital workbook & resources
- ✓ Session recordings
Who it's for
Self-Paced
Best for self-motivated learners who need maximum flexibility around work and life.
What's included
Everything you get
- ✓ On-demand video lessons
- ✓ Interactive quizzes
- ✓ 24/7 access on any device