★★★★★
"The structure, the practice exams, the instructor — all top tier. Passed first try."
AS
Aarti SharmaSenior Project Manager · TCS
— The journey
Course Outline
What the programme covers, module by module.
Module 1: Introduction to Loan & Credit Operations
- Banking and Lending Overview
- Loan and Credit Concepts
- Loan Lifecycle
- Types of Lending Institutions
- Career Opportunities
Module 2: Loan Products
- Personal Loans
- Home Loans
- Vehicle Loans
- Business Loans
- Education Loans
Module 3: Credit Fundamentals
- Understanding Credit
- Creditworthiness
- Credit Limits
- Responsible Lending
- Credit Management Principles
Module 4: Customer Assessment
- Customer Information Collection
- Income Assessment
- Employment Verification
- Financial Profile Analysis
- Eligibility Evaluation
Module 5: Credit Evaluation
- Credit Assessment Process
- Credit Risk Factors
- Affordability Assessment
- Credit Decision Support
- Risk Categorisation
Module 6: Loan Application Process
- Loan Application Forms
- Application Review
- Supporting Documents
- Verification Process
- Application Workflow
Module 7: Loan Documentation
- Loan Agreements
- Identity Documents
- Income Proof
- Supporting Documentation
- Documentation Standards
Module 8: Loan Processing
- Loan Processing Workflow
- Internal Verification
- Approval Process
- Disbursement Preparation
- Customer Communication
Module 9: Loan Disbursement
- Disbursement Procedures
- Payment Methods
- Record Maintenance
- Customer Notifications
- Operational Controls
Module 10: Repayment Management
- Repayment Schedules
- Instalment Tracking
- Payment Methods
- Account Monitoring
- Customer Assistance
Module 11: Credit Risk Management
- Credit Risk Identification
- Risk Assessment
- Risk Mitigation
- Portfolio Monitoring
- Risk Reporting
Module 12: Delinquency Management
- Missed Payments
- Early Intervention
- Customer Follow-Up
- Recovery Strategies
- Documentation
Module 13: Collection Operations
- Collection Process
- Customer Communication
- Payment Negotiation
- Recovery Procedures
- Professional Conduct
Module 14: Customer Service in Lending
- Customer Queries
- Complaint Resolution
- Relationship Management
- Service Excellence
- Customer Retention
Module 15: Regulatory Awareness
- Lending Guidelines
- Consumer Protection
- Compliance Responsibilities
- Ethical Lending Practices
- Operational Standards
Module 16: Fraud Prevention
- Loan Fraud Indicators
- Document Verification
- Identity Verification
- Fraud Prevention Measures
- Incident Reporting
Module 17: Digital Lending
- Online Loan Applications
- Digital Verification
- Automated Processing
- Lending Platforms
- Digital Customer Experience
Module 18: Loan Monitoring
- Account Reviews
- Performance Monitoring
- Documentation Updates
- Customer Follow-Up
- Reporting Procedures
Module 19: Communication Skills
- Professional Communication
- Active Listening
- Customer Interaction
- Negotiation Skills
- Presentation Skills
Module 20: Ethics and Professional Conduct
- Confidentiality
- Integrity
- Responsible Decision-Making
- Workplace Ethics
- Professional Behaviour
Module 21: Best Practices in Loan Operations
- Operational Efficiency
- Quality Assurance
- Continuous Improvement
- Customer-Centric Services
- Professional Development
Module 22: Loan & Credit Operations Project
- Loan Application Review
- Credit Assessment Exercise
- Documentation Verification
- Loan Processing Simulation
- Final Project Presentation
— 01.2 · Is it right for you?
Who it's for & what's included
Pick a delivery method to see exactly who it suits and everything you receive.
Who it's for
Classroom
Best for learners who want face-to-face tuition and to network with peers in person.
What's included
Everything you get
- ✓ Live instructor on-site
- ✓ Printed workbook & materials
- ✓ Group exercises & case studies
Who it's for
Online Instructor-Led
Best for learners who want a live instructor and a fixed schedule, without the travel.
What's included
Everything you get
- ✓ Live instructor via video call
- ✓ Digital workbook & resources
- ✓ Session recordings
Who it's for
Self-Paced
Best for self-motivated learners who need maximum flexibility around work and life.
What's included
Everything you get
- ✓ On-demand video lessons
- ✓ Interactive quizzes
- ✓ 24/7 access on any device