★★★★★
"The structure, the practice exams, the instructor — all top tier. Passed first try."
AS
Ranjan PradhanSenior Project Manager
— The journey
Course Outline
What the programme covers, module by module.
Module 1: Introduction to Leadership
- Leadership fundamentals
- Leadership vs management
- Role of a leader
- Leadership responsibilities
- Leadership challenges
- Effective leadership behaviours
Module 2: Understanding Leadership Styles
- Autocratic leadership
- Democratic leadership
- Transformational leadership
- Coaching leadership
- Situational leadership
- Selecting appropriate styles
Module 3: Developing Self-Awareness
- Personal strengths
- Development areas
- Leadership values
- Personal behaviours
- Self-reflection
- Leadership effectiveness
Module 4: Emotional Intelligence
- Emotional intelligence concepts
- Self-awareness
- Self-management
- Empathy
- Social awareness
- Relationship management
Module 5: Effective Leadership Communication
- Communication fundamentals
- Clear messaging
- Active listening
- Questioning techniques
- Non-verbal communication
- Communication barriers
Module 6: Building Trust and Credibility
- Trust in leadership
- Leadership credibility
- Reliability
- Transparency
- Consistency
- Building positive relationships
Module 7: Understanding Team Dynamics
- Team roles
- Team development
- Individual differences
- Team behaviours
- Collaboration
- Team effectiveness
Module 8: Motivating Team Members
- Motivation principles
- Individual motivators
- Recognition
- Employee engagement
- Encouraging ownership
- Maintaining motivation
Module 9: Delegation Fundamentals
- Purpose of delegation
- Selecting tasks
- Selecting team members
- Setting expectations
- Delegating authority
- Monitoring delegated work
Module 10: Goal Setting and Accountability
- Setting clear goals
- SMART objectives
- Performance expectations
- Responsibility
- Accountability
- Progress monitoring
Module 11: Decision-Making Skills
- Decision-making process
- Identifying alternatives
- Evaluating options
- Understanding risks
- Team involvement
- Implementing decisions
Module 12: Problem-Solving Skills
- Problem identification
- Root cause analysis
- Generating solutions
- Evaluating solutions
- Selecting actions
- Monitoring outcomes
Module 13: Giving and Receiving Feedback
- Feedback principles
- Positive feedback
- Constructive feedback
- Behaviour-focused feedback
- Receiving feedback
- Follow-up discussions
Module 14: Managing Workplace Conflict
- Sources of conflict
- Identifying disagreements
- Conflict management styles
- Difficult conversations
- Resolving conflict
- Maintaining relationships
Module 15: Managing Team Performance
- Performance expectations
- Monitoring performance
- Identifying performance gaps
- Coaching conversations
- Recognition
- Performance improvement
Module 16: Developing as an Effective Leader
- Leadership strengths
- Building confidence
- Personal development
- Leadership habits
- Continuous learning
- Leadership action planning
— 01.2 · Is it right for you?
Who it's for & what's included
Pick a delivery method to see exactly who it suits and everything you receive.
Who it's for
Classroom
Best for learners who want face-to-face tuition and to network with peers in person.
What's included
Everything you get
- ✓ Live instructor on-site
- ✓ Printed workbook & materials
- ✓ Group exercises & case studies
Who it's for
Online Instructor-Led
Best for learners who want a live instructor and a fixed schedule, without the travel.
What's included
Everything you get
- ✓ Live instructor via video call
- ✓ Digital workbook & resources
- ✓ Session recordings
Who it's for
Self-Paced
Best for self-motivated learners who need maximum flexibility around work and life.
What's included
Everything you get
- ✓ On-demand video lessons
- ✓ Interactive quizzes
- ✓ 24/7 access on any device
— About this course
Course Overview
This course introduces the fundamental skills required to lead people and teams effectively. Participants will explore leadership styles, communication, emotional intelligence, motivation, delegation, decision-making, team development, feedback, conflict management, performance, and workplace relationships while building confidence to handle everyday leadership responsibilities.