★★★★★
"The structure, the practice exams, the instructor — all top tier. Passed first try."
AS
Aarti SharmaSenior Project Manager · TCS
— The journey
Course Outline
What the programme covers, module by module.
Module 1: Introduction to KYC Compliance
- KYC Fundamentals
- Importance of KYC
- Financial Crime Awareness
- Customer Verification Process
- Industry Overview
Module 2: Customer Identification
- Customer Identification Process
- Identity Documents
- Address Verification
- Customer Information Collection
- Verification Standards
Module 3: Customer Due Diligence
- Due Diligence Principles
- Customer Risk Profiling
- Risk-Based Approach
- Customer Classification
- Ongoing Monitoring
Module 4: Enhanced Due Diligence
- High-Risk Customers
- Additional Verification
- Source of Funds Awareness
- Risk Assessment
- Escalation Procedures
Module 5: Document Verification
- Identity Document Verification
- Address Proof Verification
- Business Document Verification
- Document Validation
- Record Accuracy
Module 6: Customer Onboarding
- Customer Onboarding Process
- Account Opening Support
- Information Validation
- Customer Communication
- Service Standards
Module 7: Risk Assessment
- Customer Risk Categories
- Geographic Risk
- Product Risk
- Transaction Risk
- Risk Mitigation
Module 8: Regulatory Awareness
- KYC Guidelines
- Customer Protection
- Compliance Responsibilities
- Regulatory Framework
- Professional Standards
Module 9: Fraud Prevention
- Identity Fraud
- Document Fraud
- Fraud Indicators
- Fraud Prevention Measures
- Reporting Procedures
Module 10: Record Management
- Customer Records
- Documentation Standards
- Record Maintenance
- Data Accuracy
- Record Retention
Module 11: Digital KYC
- Electronic Verification
- Digital Documentation
- Video KYC Concepts
- Online Customer Onboarding
- Digital Security
Module 12: Customer Communication
- Professional Communication
- Customer Education
- Query Handling
- Complaint Resolution
- Service Excellence
Module 13: Compliance Monitoring
- Internal Compliance Checks
- Quality Reviews
- Monitoring Procedures
- Operational Controls
- Continuous Improvement
Module 14: Data Privacy and Security
- Customer Confidentiality
- Data Protection
- Secure Information Handling
- Privacy Principles
- Security Best Practices
Module 15: Operational Processes
- KYC Workflow
- Process Documentation
- Case Management
- Escalation Process
- Service Coordination
Module 16: Technology in KYC
- Digital Verification Tools
- Workflow Automation
- Data Management Systems
- Compliance Software
- Technology Trends
Module 17: Workplace Ethics
- Professional Integrity
- Ethical Conduct
- Responsible Decision-Making
- Confidentiality
- Workplace Behaviour
Module 18: Team Collaboration
- Cross-Functional Coordination
- Communication Skills
- Problem Solving
- Time Management
- Teamwork
Module 19: Emerging Trends in Compliance
- Digital Banking
- Artificial Intelligence in Compliance
- Financial Technology
- Automation
- Future Industry Trends
Module 20: Customer Experience
- Customer-Centric Services
- Service Quality
- Efficient Onboarding
- Relationship Building
- Customer Satisfaction
Module 21: KYC Best Practices
- Documentation Quality
- Process Accuracy
- Risk Awareness
- Continuous Learning
- Professional Development
Module 22: KYC Compliance Project
- Customer Verification Exercise
- Document Review
- Risk Assessment
- Customer Onboarding Simulation
- Final Project Presentation
— 01.2 · Is it right for you?
Who it's for & what's included
Pick a delivery method to see exactly who it suits and everything you receive.
Who it's for
Classroom
Best for learners who want face-to-face tuition and to network with peers in person.
What's included
Everything you get
- ✓ Live instructor on-site
- ✓ Printed workbook & materials
- ✓ Group exercises & case studies
Who it's for
Online Instructor-Led
Best for learners who want a live instructor and a fixed schedule, without the travel.
What's included
Everything you get
- ✓ Live instructor via video call
- ✓ Digital workbook & resources
- ✓ Session recordings
Who it's for
Self-Paced
Best for self-motivated learners who need maximum flexibility around work and life.
What's included
Everything you get
- ✓ On-demand video lessons
- ✓ Interactive quizzes
- ✓ 24/7 access on any device