★★★★★
"The structure, the practice exams, the instructor — all top tier. Passed first try."
AS
Aarti SharmaSenior Project Manager · TCS
— The journey
Course Outline
What the programme covers, module by module.
Module 1: Introduction to Kanban
- Kanban fundamentals
- Lean principles
- Agile relationship
- Workflow concepts
- Kanban values
- Service delivery mindset
Module 2: Kanban Principles
- Change management
- Evolutionary improvement
- Leadership at all levels
- Customer focus
- Continuous delivery
- Collaboration principles
Module 3: Kanban Method
- Visualize workflow
- Limit work in progress
- Manage flow
- Explicit policies
- Feedback loops
- Continuous improvement
Module 4: Workflow Visualization
- Kanban boards
- Workflow stages
- Swimlanes
- Card design
- Board management
- Visual management
Module 5: Work in Progress (WIP) Management
- WIP limits
- Managing bottlenecks
- Flow balancing
- Capacity management
- Throughput optimization
- Delivery efficiency
Module 6: Flow Management
- Flow efficiency
- Queue management
- Bottleneck analysis
- Lead time
- Cycle time
- Workflow optimization
Module 7: Service Delivery
- Customer requests
- Service classes
- Prioritization
- Delivery commitments
- Customer expectations
- Value delivery
Module 8: Kanban Metrics
- Lead time
- Cycle time
- Throughput
- Work item age
- Flow efficiency
- Performance dashboards
Module 9: Demand Management
- Incoming work
- Prioritization techniques
- Capacity planning
- Demand analysis
- Work balancing
- Resource allocation
Module 10: Feedback Loops
- Daily Kanban meetings
- Service review
- Delivery review
- Risk review
- Operations review
- Continuous feedback
Module 11: Continuous Improvement
- Kaizen
- Improvement experiments
- Root cause analysis
- Process refinement
- Learning culture
- Incremental improvements
Module 12: Risk Management
- Risk identification
- Delivery risks
- Dependency management
- Issue resolution
- Risk mitigation
- Workflow resilience
Module 13: Stakeholder Management
- Stakeholder communication
- Customer collaboration
- Expectation management
- Business engagement
- Reporting
- Relationship management
Module 14: Kanban Leadership
- Leadership principles
- Team empowerment
- Decision-making
- Coaching teams
- Facilitation
- Leadership development
Module 15: Scaling Kanban
- Multiple teams
- Cross-functional workflows
- Enterprise Kanban
- Portfolio visibility
- Coordination strategies
- Organizational alignment
Module 16: Agile & Kanban Integration
- Scrum with Kanban
- Hybrid delivery
- Agile workflows
- Delivery optimization
- Team collaboration
- Best-fit approaches
Module 17: Performance Measurement
- KPIs
- Service level expectations
- Delivery tracking
- Business metrics
- Process performance
- Operational insights
Module 18: Value Stream Thinking
- Value streams
- Waste reduction
- Process mapping
- Customer value
- Workflow optimization
- Business efficiency
Module 19: Kanban Tools
- Digital Kanban boards
- Workflow tracking
- Reporting tools
- Collaboration platforms
- Dashboard management
- Productivity tools
Module 20: Kanban Implementation
- Implementation planning
- Team adoption
- Policy definition
- Workflow design
- Change management
- Success measurement
Module 21: Real-World Kanban Scenarios
- Service delivery examples
- Workflow optimization
- Team collaboration
- Continuous improvement
- Business case studies
- Practical exercises
Module 22: Professional Kanban Management Practices
- Workflow governance
- Delivery excellence
- Operational efficiency
- Continuous learning
- Process optimization
- Industry best practices
— 01.2 · Is it right for you?
Who it's for & what's included
Pick a delivery method to see exactly who it suits and everything you receive.
Who it's for
Classroom
Best for learners who want face-to-face tuition and to network with peers in person.
What's included
Everything you get
- ✓ Live instructor on-site
- ✓ Printed workbook & materials
- ✓ Group exercises & case studies
Who it's for
Online Instructor-Led
Best for learners who want a live instructor and a fixed schedule, without the travel.
What's included
Everything you get
- ✓ Live instructor via video call
- ✓ Digital workbook & resources
- ✓ Session recordings
Who it's for
Self-Paced
Best for self-motivated learners who need maximum flexibility around work and life.
What's included
Everything you get
- ✓ On-demand video lessons
- ✓ Interactive quizzes
- ✓ 24/7 access on any device