Jira Masterclass Elearn


The Jira Masterclass Elearn is a self-paced, comprehensive online programme designed to take delegates from foundational knowledge of Jira through to advanced administration, workflow design, and platform configuration. Jira is one of the world’s mos

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Duration
12 to 20 hours
Course overview

Designed for
real-world delivery.

The Jira Masterclass Elearn is a self-paced, comprehensive online programme designed to take delegates from foundational knowledge of Jira through to advanced administration, workflow design, and platform configuration. Jira is one of the world’s most widely adopted work-management platforms, used by software development teams, IT service desks, business operations, marketing, HR, and project management offices across every industry. This Masterclass covers Jira Software, Jira Service Management, and Jira Work Management, providing a single integrated learning experience for users, project administrators, and Jira administrators. Modern teams expect their tools to support agile delivery, structured workflows, transparent reporting, and tight integration with the wider toolchain. Jira has become a widely used standard for tracking work in software engineering teams and is increasingly used across business functions and IT service management contexts. As organisations scale and adopt approaches such as Scrum, Kanban, and scaled agile delivery frameworks, the demand for skilled Jira practitioners and administrators continues to grow. Experienced Jira users and administrators are valued across product, engineering, IT operations, programme management, and consultancy roles, and the platform regularly appears in job descriptions for product owners, Scrum Masters, PMO analysts, and IT service managers. This course is delivered through a structured self-paced eLearning format that combines on-demand video lessons, hands-on exercises in Jira environments, downloadable workbooks, knowledge checks, and scenario-based reviews. Delegates explore the Jira user interface, work with issues, projects, boards, backlogs, sprints, dashboards, and reports, configure custom fields, screens, workflows, and permissions, work with automation rules, and develop an understanding of Jira’s administration model. The programme also addresses Jira Service Management for IT and business service desks, Jira Work Management for non-technical teams, and best practices for scaling Jira across the organisation. On completion, delegates will be able to use Jira confidently in their daily work, configure Jira projects to meet business needs, design and maintain effective workflows, and contribute to Jira administration activities. For organisations, investing in Jira capability accelerates adoption, improves the quality and consistency of Jira instances, reduces the cost of external consultancy support, and ensures that the platform delivers genuine productivity benefits. The Masterclass is suitable for individuals new to Jira as well as experienced users formalising their knowledge for a Jira administration path.
22
Curriculum modules
From foundations to advanced topics.
12-20h
Contact hours
Live instruction with practice exercises.
Detailed course outline

The full
curriculum.

Topics covered
  • Overview of the Jira product family
  • Jira Software, Jira Service Management, and Jira Work Management
  • Cloud vs. Data Center deployment options
  • Jira interface tour and navigation
  • Key terminology: issues, projects, boards, workflows, schemes
Topics covered
  • Creating, editing, and linking issues
  • Issue types and hierarchies (epic, story, task, sub-task, bug)
  • Comments, attachments, and watchers
  • Searching with Jira Query Language (JQL)
  • Filters and saved searches
  • Bulk operations
Topics covered
  • Scrum boards and Kanban boards
  • Backlog refinement and sprint planning
  • Sprint execution and burndown reporting
  • Cumulative flow, velocity, and other agile reports
  • Advanced roadmaps overview
Topics covered
  • Creating and sharing dashboards
  • Common gadgets and configurations
  • Reporting on team performance and delivery
  • Custom reporting with JQL
  • Best practices for stakeholder reporting
Topics covered
  • Team-managed vs. company-managed projects
  • Project administration responsibilities
  • Configuring issue types and field layouts
  • Configuring boards, columns, and swimlanes
  • Versions, components, and releases
Topics covered
  • Global vs. project administration
  • User management, groups, and roles
  • Permission schemes and notification schemes
  • Custom fields and field configurations
  • Screen schemes and issue type schemes
Topics covered
  • Workflow design principles
  • Statuses, transitions, and resolutions
  • Conditions, validators, and post-functions
  • Building and modifying workflows
  • Workflow schemes and version control
Topics covered
  • Introduction to Jira automation
  • Triggers, conditions, and actions
  • Common automation patterns
  • Multi-project and global automation rules
  • Best practices and troubleshooting
Topics covered
  • Service projects and request types
  • Queues, SLAs, and automation
  • Customer portal configuration
  • Incident, problem, and change management practices
  • Integration with wiki and knowledge-base tools
Topics covered
  • Jira Work Management for business teams
  • Templates for marketing, HR, finance, and operations
  • Integration with wiki, knowledge-base, and source control tools
  • Marketplace apps and extensions overview
  • Scaling Jira across teams and the organisation
Topics covered
  • Knowledge review and gap analysis
  • Final scenario-based review
  • Guidance on continuing personal development with Jira
  • On-demand video lessons covering Jira Software, Jira Service Management, and Jira Work Management
  • Hands-on walkthroughs in Jira environments
  • Downloadable workbooks, cheat sheets, and reference materials
  • Sample JQL queries and automation rule examples
  • Templates for workflows, permission schemes, and dashboards
  • Knowledge checks at the end of each module
  • Final scenario-based review
  • Progress tracking through the LMS
  • Lifetime or extended access (as defined at booking)
  • Trainer Q&A support during the access period
  • Certificate of Completion issued by the training provider on successful completion
Course features

What sets this
programme apart.

Comprehensive coverage of Jira Software, Jira Service Management, and Jira Work Management

Self-paced eLearning format with on-demand video lessons

Hands-on exercises and walkthroughs in Jira environments

Detailed treatment of agile boards, backlogs, sprints, and reporting

Coverage of issue types, custom fields, screens, and workflows

In-depth Jira administration including permissions, schemes, and configurations

Workshops on Jira automation rules

Coverage of Jira Service Management features including request types, queues, and SLAs

Integration with wider productivity, wiki, and source control tools

Best practices for scaling Jira across teams and the organisation

Knowledge checks at the end of each module

Scenario-based final review

Downloadable workbooks, cheat sheets, and reference materials

Progress tracking through the Learning Management System

Certificate of Completion issued at the end of the programme

Who it’s for

Designed for
practitioners and leaders.

This course is designed for professionals who use, configure, or administer Jira as part of their day-to-day work.

  • Software Developers, Engineers, and Test Analysts
  • Scrum Masters, Agile Coaches, and Delivery Leads
  • Product Owners and Product Managers
  • Project Managers and PMO Analysts
  • IT Service Desk Managers and Agents using Jira Service Management
  • Business Analysts and Process Analysts
  • Jira Project Administrators
  • Jira System Administrators (existing or aspiring)
  • DevOps Engineers and Release Managers
  • HR, Marketing, Operations, and Finance professionals using Jira Work Management
  • Consultants and contractors supporting Jira implementations
Skills you’ll gain

Outcomes that
translate to work.

On successful completion of this course, delegates will be able to:

  • Navigate Jira confidently and use core features effectively
  • Create, manage, and track issues across different issue types
  • Use Jira boards, backlogs, sprints, and roadmaps to manage agile work
  • Configure dashboards and gadgets for team and stakeholder reporting
  • Design and customise issue types, custom fields, and screens
  • Design and maintain workflows that match business processes
  • Configure permissions, notifications, and project schemes
  • Build and maintain Jira automation rules
  • Use Jira Service Management for IT and business service desks
  • Use Jira Work Management for non-technical teams
  • Integrate Jira with wiki, knowledge-base, and source control tools
  • Apply best practices for scaling and governing Jira across the organisation
  • Confident navigation and daily use of Jira
  • Issue tracking, linking, and bulk operations
  • JQL search and reporting
  • Agile delivery using Scrum and Kanban boards
  • Dashboards, gadgets, and stakeholder reporting
  • Project configuration in both team- and company-managed contexts
  • Jira administration: schemes, permissions, custom fields
  • Workflow design and maintenance
  • Jira automation rules and patterns
  • Use of Jira Service Management for IT and business services
  • Use of Jira Work Management for non-technical teams
  • Integration of Jira with the wider productivity and DevOps toolchain
Delivery methods

Flexible ways
to learn.

Classroom

Optional instructor-led delivery available as a two-day intensive workshop, with face-to-face interaction, hands-on labs, and group exercises.

Virtual Instructor-Led (VILT)

Optional two-day instructor-led delivery via a virtual classroom platform with live trainer sessions, breakout rooms, and hands-on exercises.

eLearning

Primary delivery format. Self-paced online study through a structured Learning Management System with modular video content, downloadable resources, walkthroughs, knowledge checks, and a final review.

Corporate Onsite

Tailored delivery at the client’s premises or private virtual environment for in-house teams. Content, scenarios, and exercises can be customised to reflect the organisation’s Jira configuration, projects, and ways of working.

Career opportunities

Where this
course takes you.

Relevant job roles

Positions delegates for Jira administration, internal tooling consultancy, and agile leadership roles Supports ongoing professional development across product, IT, and engineering tracks Provides transferable skills across software, IT, and business contexts

Industry demand

Reflects modern Jira Cloud functionality Integration with wiki, knowledge-base, source control, and DevOps toolchains Modular, microlearning-friendly structure Flexible delivery formats including eLearning (primary), Classroom, VILT, and Corporate Onsite Trainer Q&A support during the access period

Career progression

  • Jira User → Project Administrator → Jira Administrator → Tooling Solutions Architect
  • Scrum Master → Senior Scrum Master → Agile Coach → Head of Agile
  • PMO Analyst → PMO Manager → Head of PMO
  • Service Agent → Service Manager → Head of Service Management

Departments where skills apply

  • Software Engineering and DevOps
  • Product Management
  • Project and Programme Management Offices
  • IT Service Management
  • Operations, HR, Marketing, and Finance teams using Jira Work Management
  • Internal Tooling Centres of Excellence
Frequently asked

Questions, answered.

1. What is Jira?
Jira is a widely used work-management platform employed by software development teams, IT service desks, and business functions to track issues, manage projects, and collaborate. The Jira family covered in this Masterclass includes Jira Software, Jira Service Management, and Jira Work Management.
2. Are there any prerequisites?
There are no formal entry requirements. Familiarity with project or work management concepts is helpful.
3. How long is the course?
As a primary eLearning programme, it includes 12 to 20 hours of structured content. Instructor-led versions are 2 days.
4. Does the course cover Jira administration?
Yes. The course covers project administration and core Jira system administration topics including schemes, permissions, custom fields, screens, and workflows.
5. Is Jira Service Management covered?
Yes. The course covers Jira Service Management including request types, queues, SLAs, customer portals, and the basics of incident, problem, and change management.
6. What certificate will I receive on completion?
Delegates who successfully complete the course receive a Certificate of Completion issued by the training provider.
7. Does the course cover Jira Cloud or Data Center?
The course focuses on Jira Cloud while highlighting Data Center differences where relevant.
8. What delivery methods are available?
The course is offered in four formats: Classroom, Virtual Instructor-Led (VILT), eLearning (primary delivery), and Corporate Onsite.
9. Can the course be tailored for our organisation?
Yes. Corporate Onsite delivery supports customisation, including bespoke scenarios and alignment with the organisation’s Jira instance.
10. What materials are provided?
Delegates receive on-demand video lessons, downloadable workbooks, cheat sheets, sample JQL queries, automation rule examples, and templates.
11. Is the course suitable for non-technical users?
Yes. The course explicitly covers Jira Work Management for non-technical teams alongside Jira Software for engineering.
12. Does it cover Jira automation?
Yes. A dedicated module covers Jira automation including triggers, conditions, actions, common patterns, and best practices.
13. What career paths does this course support?
It supports careers in Jira administration, internal tooling consultancy, Scrum mastery, product ownership, project and programme management, IT service management, and DevOps tooling.
14. Will I get hands-on practice?
Yes. The Masterclass includes hands-on walkthroughs in Jira environments throughout, plus a final scenario-based review.
15. How is progress tracked?
Progress is tracked through the Learning Management System, with module-level knowledge checks, time-on-task reporting, and a final scenario-based review.