★★★★★
"The structure, the practice exams, the instructor — all top tier. Passed first try."
AS
Ranjan PradhanSenior Project Manager
— The journey
Course Outline
What the programme covers, module by module.
Module 1: Fundamentals of Facility Management
- Facility management concepts
- Purpose of facility management
- People, place and process
- Facility services
- Organisational support
- Facility management responsibilities
Module 2: Introduction to ISO 41001
- Purpose of ISO 41001
- Scope and application
- Key terminology
- Management system approach
- Facility management principles
- Organisational benefits
Module 3: Structure of a Facility Management System
- Management system framework
- Organisational context
- Leadership
- Planning
- Support and operations
- Performance and improvement
Module 4: Organisational Context
- Internal issues
- External issues
- Organisational priorities
- Facility requirements
- Business environment
- Context analysis
Module 5: Interested Parties and Their Needs
- Identifying interested parties
- Occupant requirements
- Customer expectations
- Supplier considerations
- Regulatory requirements
- Monitoring changing needs
Module 6: Facility Management System Scope
- Organisational boundaries
- Facilities and locations
- Services
- Functions
- System applicability
- Scope documentation
Module 7: Leadership and Commitment
- Leadership responsibilities
- Management commitment
- Facility management culture
- Accountability
- Resource support
- Organisational alignment
Module 8: Facility Management Policy & Objectives
- FM policy
- Policy commitments
- Establishing objectives
- Performance targets
- Responsibilities
- Monitoring objectives
Module 9: Risks & Opportunities
- Identifying risks
- Operational risks
- Service risks
- Opportunities
- Risk prioritisation
- Planning responses
Module 10: Resources & Competence
- Resource requirements
- Workforce competence
- Skills requirements
- Training needs
- Employee awareness
- Capability development
Module 11: Communication & Documented Information
- Internal communication
- External communication
- Information requirements
- FM documentation
- Document control
- Record management
Module 12: Operational Planning & Control
- Operational requirements
- Service planning
- Process controls
- Responsibilities
- Change management
- Operational monitoring
Module 13: Facility Service Delivery
- Service requirements
- Maintenance services
- Workplace services
- Support services
- Service coordination
- Service quality
Module 14: Supplier & Contractor Management
- Supplier selection
- Contractor requirements
- Service agreements
- Supplier monitoring
- Contractor performance
- Managing outsourced services
Module 15: Performance Evaluation
- Performance indicators
- Service-level performance
- Monitoring and measurement
- Data analysis
- Internal reviews
- Management review
Module 16: Corrective Action & Continual Improvement
- Identifying problems
- Nonconformities
- Root cause analysis
- Corrective actions
- Improvement opportunities
- Continual improvement
— 01.2 · Is it right for you?
Who it's for & what's included
Pick a delivery method to see exactly who it suits and everything you receive.
Who it's for
Classroom
Best for learners who want face-to-face tuition and to network with peers in person.
What's included
Everything you get
- ✓ Live instructor on-site
- ✓ Printed workbook & materials
- ✓ Group exercises & case studies
Who it's for
Online Instructor-Led
Best for learners who want a live instructor and a fixed schedule, without the travel.
What's included
Everything you get
- ✓ Live instructor via video call
- ✓ Digital workbook & resources
- ✓ Session recordings
Who it's for
Self-Paced
Best for self-motivated learners who need maximum flexibility around work and life.
What's included
Everything you get
- ✓ On-demand video lessons
- ✓ Interactive quizzes
- ✓ 24/7 access on any device
— About this course
Course Overview
This foundation course provides a structured understanding of Facility Management Systems based on ISO 41001. Participants will explore organisational context, leadership, facility management policies and objectives, risks and opportunities, resources, operational planning, service delivery, supplier management, performance measurement, internal review, corrective actions, and continual improvement.