★★★★★
"The structure, the practice exams, the instructor — all top tier. Passed first try."
AS
Ranjan PradhanSenior Project Manager
— The journey
Course Outline
What the programme covers, module by module.
Module 1: Introduction to Facility Management
- Facility management concepts
- Role of facility management
- People, place and process
- Facility services
- Organisational support
- Importance of effective facilities
Module 2: Understanding ISO 41001
- Purpose of ISO 41001
- Scope and application
- Key terminology
- Management system approach
- Facility management principles
- Organisational benefits
Module 3: Organisational Context
- Internal issues
- External issues
- Interested parties
- Stakeholder needs
- Facility requirements
- System scope
Module 4: Leadership & Facility Management Policy
- Leadership responsibilities
- Management commitment
- Facility management policy
- Roles and responsibilities
- Organisational accountability
- FM culture
Module 5: Planning & Risk Management
- Facility management objectives
- Risks and opportunities
- Operational priorities
- Resource planning
- Change considerations
- Planning actions
Module 6: Support & Resources
- Resource requirements
- Competence
- Employee awareness
- Communication
- Information management
- Documented information
Module 7: Facility Management Operations
- Operational planning
- Service delivery
- Supplier management
- Maintenance activities
- Workplace support
- Operational controls
Module 8: Performance Evaluation & Improvement
- Performance monitoring
- Facility management indicators
- Service evaluation
- Internal reviews
- Corrective actions
- Continuous improvement
— 01.2 · Is it right for you?
Who it's for & what's included
Pick a delivery method to see exactly who it suits and everything you receive.
Who it's for
Classroom
Best for learners who want face-to-face tuition and to network with peers in person.
What's included
Everything you get
- ✓ Live instructor on-site
- ✓ Printed workbook & materials
- ✓ Group exercises & case studies
Who it's for
Online Instructor-Led
Best for learners who want a live instructor and a fixed schedule, without the travel.
What's included
Everything you get
- ✓ Live instructor via video call
- ✓ Digital workbook & resources
- ✓ Session recordings
Who it's for
Self-Paced
Best for self-motivated learners who need maximum flexibility around work and life.
What's included
Everything you get
- ✓ On-demand video lessons
- ✓ Interactive quizzes
- ✓ 24/7 access on any device
— About this course
Course Overview
This awareness course introduces the fundamental concepts of Facility Management Systems based on ISO 41001. Participants will understand organisational context, leadership responsibilities, facility management objectives, resources, operational planning, service delivery, risk management, performance evaluation, and improvement principles that support effective and efficient facility management.