★★★★★
"The structure, the practice exams, the instructor — all top tier. Passed first try."
AS
Ranjan PradhanSenior Project Manager
— The journey
Course Outline
What the programme covers, module by module.
Module 1: Introduction to ISO 21001
- ISO 21001 overview
- Purpose and scope
- Educational organisations
- Management system concepts
- Key terminology
- Application of requirements
Module 2: Educational Organisation Management Principles
- Focus on learners
- Stakeholder engagement
- Leadership
- Process approach
- Evidence-based decisions
- Continual improvement
Module 3: Context of the Organisation
- Internal issues
- External issues
- Organisational purpose
- Strategic direction
- Educational environment
- Context evaluation
Module 4: Interested Parties & Learner Requirements
- Identifying interested parties
- Learner needs
- Stakeholder expectations
- Regulatory considerations
- Relevant requirements
- Monitoring changing needs
Module 5: Management System Scope & Processes
- Defining scope
- Management system boundaries
- Process identification
- Process interactions
- Process responsibilities
- Management system documentation
Module 6: Leadership & Commitment
- Leadership responsibilities
- Learner focus
- Stakeholder focus
- Management system integration
- Resource commitment
- Supporting improvement
Module 7: Policy, Roles & Responsibilities
- Educational organisation policy
- Policy communication
- Organisational roles
- Responsibilities
- Authorities
- Accountability
Module 8: Risks & Opportunities
- Risk-based thinking
- Identifying risks
- Identifying opportunities
- Planning actions
- Integrating actions
- Evaluating effectiveness
Module 9: Educational Objectives & Planning
- Establishing objectives
- Measurable outcomes
- Planning activities
- Responsibilities
- Resources
- Monitoring objectives
Module 10: Resources & Learning Environment
- Resource planning
- Human resources
- Facilities
- Learning environments
- Technology resources
- Resource monitoring
Module 11: Competence, Awareness & Communication
- Competence requirements
- Training and development
- Awareness
- Internal communication
- External communication
- Communication responsibilities
Module 12: Documented Information
- Documentation requirements
- Creating documents
- Updating documents
- Document control
- Record management
- Information accessibility
Module 13: Educational Products & Services
- Educational requirements
- Programme development
- Curriculum considerations
- Learning delivery
- Educational service controls
- Managing changes
Module 14: Learner Support, Accessibility & Assessment
- Learner communication
- Learner support
- Accessibility
- Special educational needs
- Assessment processes
- Feedback mechanisms
Module 15: Performance Evaluation
- Monitoring and measurement
- Performance indicators
- Learner satisfaction
- Data analysis
- Internal audits
- Management review
Module 16: Nonconformity & Continual Improvement
- Identifying nonconformities
- Corrective actions
- Root cause concepts
- Improvement opportunities
- Monitoring actions
- Continual improvement
— 01.2 · Is it right for you?
Who it's for & what's included
Pick a delivery method to see exactly who it suits and everything you receive.
Who it's for
Classroom
Best for learners who want face-to-face tuition and to network with peers in person.
What's included
Everything you get
- ✓ Live instructor on-site
- ✓ Printed workbook & materials
- ✓ Group exercises & case studies
Who it's for
Online Instructor-Led
Best for learners who want a live instructor and a fixed schedule, without the travel.
What's included
Everything you get
- ✓ Live instructor via video call
- ✓ Digital workbook & resources
- ✓ Session recordings
Who it's for
Self-Paced
Best for self-motivated learners who need maximum flexibility around work and life.
What's included
Everything you get
- ✓ On-demand video lessons
- ✓ Interactive quizzes
- ✓ 24/7 access on any device
— About this course
Course Overview
The ISO 21001 Educational Organisations Management Foundation program provides working professionals with foundational knowledge of management systems for educational organisations. Participants explore organisational context, learner and stakeholder requirements, leadership, policies, risks and opportunities, educational objectives, resources, competence, communication, curriculum and learning processes, accessibility, learner assessment, satisfaction, performance evaluation, internal audits, management review, and improvement.