Module 1: Introduction to ISO/IEC 17025

• Purpose and scope
• Laboratory competence
• Testing laboratories
• Calibration laboratories
• Key terminology
• Application of requirements

Module 2: Structure of ISO/IEC 17025

• General requirements
• Structural requirements
• Resource requirements
• Process requirements
• Management system requirements
• Requirement relationships

Module 3: Implementation Principles

• Implementation objectives
• Laboratory context
• Implementation responsibilities
• Process approach
• Risk-based thinking
• Implementation lifecycle

Module 4: Initial Gap Analysis

• Current-state assessment
• Requirement comparison
• Identifying gaps
• Prioritising gaps
• Evidence review
• Gap analysis reporting

Module 5: Implementation Planning

• Implementation scope
• Objectives
• Responsibilities
• Resources
• Implementation milestones
• Progress monitoring

Module 6: Impartiality Management

• Impartiality principles
• Identifying risks
• Conflict of interest
• Risk mitigation
• Monitoring impartiality
• Maintaining objectivity

Module 7: Confidentiality Management

• Confidential information
• Customer information
• Information protection
• Disclosure controls
• Personnel obligations
• Confidentiality processes

Module 8: Laboratory Structure & Governance

• Legal responsibility
• Organisational structure
• Management responsibilities
• Roles and authorities
• Communication
• Governance controls

Module 9: Personnel Competence Management

• Competence requirements
• Job responsibilities
• Training needs
• Competence evaluation
• Personnel authorisation
• Competence records

Module 10: Facilities & Environmental Conditions

• Facility requirements
• Environmental conditions
• Monitoring requirements
• Access controls
• Contamination prevention
• Environmental records

Module 11: Equipment Management System

• Equipment selection
• Equipment identification
• Calibration requirements
• Maintenance
• Intermediate checks
• Equipment records

Module 12: Metrological Traceability

• Traceability principles
• Calibration hierarchy
• Reference standards
• Reference materials
• Traceability chains
• Traceability documentation

Module 13: External Products & Services

• Supplier selection
• Provider evaluation
• Purchasing controls
• External services
• Provider monitoring
• Supplier records

Module 14: Request, Tender & Contract Review

• Customer requirements
• Laboratory capability
• Resource assessment
• Method suitability
• Contract review
• Requirement changes

Module 15: Method Selection

• Standard methods
• Customer-specified methods
• Laboratory-developed methods
• Method suitability
• Method documentation
• Method control

Module 16: Method Verification & Validation

• Verification principles
• Validation principles
• Performance characteristics
• Acceptance criteria
• Validation evidence
• Documentation requirements

Module 17: Sampling Management

• Sampling plans
• Sampling methods
• Sampling responsibilities
• Sample identification
• Sampling records
• Sampling controls

Module 18: Handling Test & Calibration Items

• Item receipt
• Identification
• Transportation
• Storage
• Protection
• Disposal and return

Module 19: Technical Records & Data Integrity

• Technical records
• Original observations
• Data recording
• Record amendments
• Data integrity
• Traceability of information

Module 20: Measurement Uncertainty

• Uncertainty principles
• Sources of uncertainty
• Uncertainty components
• Evaluation approaches
• Documentation
• Reporting considerations

Module 21: Ensuring Validity of Results

• Quality control planning
• Reference materials
• Replicate testing
• Proficiency testing
• Interlaboratory comparisons
• Trend analysis

Module 22: Reporting Laboratory Results

• Test reports
• Calibration information
• Statements of conformity
• Opinions and interpretations
• Report amendments
• Result authorisation

Module 23: Complaints & Nonconforming Work

• Complaint processes
• Complaint investigation
• Nonconforming work
• Impact assessment
• Corrective response
• Resumption of activities

Module 24: Laboratory Management System

• Management system framework
• Policies
• Objectives
• Process documentation
• Responsibilities
• System integration

Module 25: Document & Record Control

• Document hierarchy
• Document approval
• Version control
• Distribution
• Record retention
• Document accessibility

Module 26: Risks, Opportunities & Improvement

• Risk identification
• Risk evaluation
• Opportunity identification
• Risk treatment
• Improvement actions
• Monitoring effectiveness

Module 27: Corrective Action Management

• Nonconformity identification
• Immediate correction
• Root cause analysis
• Corrective action planning
• Effectiveness review
• Preventing recurrence

Module 28: Internal Audit Programme

• Audit objectives
• Audit programme
• Auditor competence
• Audit planning
• Audit findings
• Audit follow-up

Module 29: Management Review

• Management review planning
• Review inputs
• Performance information
• Resource requirements
• Review outputs
• Follow-up actions

Module 30: Implementation Leadership & Continual Improvement

•  Implementation team leadership
• Progress monitoring
• Managing implementation challenges
• Performance indicators
• System maintenance
• Continual improvement