HR Generalist Professional Certification

Module 1: Introduction to Human Resource Management

• HR management fundamentals
• Role of the HR function
• Core HR responsibilities
• Employee lifecycle
• HR organisational structure
• Modern HR practices

Module 2: Role of an HR Generalist

• HR Generalist responsibilities
• Operational HR activities
• Supporting employees and managers
• Cross-functional HR responsibilities
• HR service delivery
• Building HR credibility

Module 3: Workforce Planning

• Workforce planning concepts
• Headcount requirements
• Workforce demand
• Workforce supply
• Skills gap identification
• Staffing plans

Module 4: Job Analysis and Job Design

• Job analysis
• Job descriptions
• Job specifications
• Roles and responsibilities
• Competency requirements
• Effective job design

Module 5: Recruitment Planning

• Recruitment requirements
• Vacancy identification
• Candidate profiles
• Sourcing strategies
• Recruitment channels
• Recruitment planning

Module 6: Candidate Screening and Selection

• Application screening
• CV evaluation
• Shortlisting
• Interview preparation
• Candidate assessment
• Selection decisions

Module 7: Interviewing Skills

• Interview structures
• Interview questions
• Competency-based interviewing
• Behavioural questions
• Candidate evaluation
• Interview documentation

Module 8: Onboarding and Induction

• Pre-boarding activities
• New employee documentation
• Orientation
• Role introduction
• Manager involvement
• Onboarding follow-up

Module 9: Employee Records and HR Administration

• Employee information
• Personnel records
• Attendance records
• Leave records
• HR documentation
• Record maintenance

Module 10: Attendance and Leave Management

• Attendance tracking
• Leave administration
• Absence monitoring
• Leave balances
• Attendance reporting
• Managing attendance concerns

Module 11: Compensation and Benefits

• Compensation fundamentals
• Salary structures
• Pay components
• Employee benefits
• Allowances
• Total rewards concepts

Module 12: Payroll Fundamentals

• Payroll process overview
• Employee payroll information
• Earnings and deductions
• Attendance inputs
• Payroll verification
• Payroll coordination

Module 13: Performance Management

• Performance management cycle
• Setting performance expectations
• Goals and objectives
• Performance monitoring
• Performance reviews
• Performance improvement

Module 14: Employee Learning and Development

• Learning needs identification
• Training requirements
• Development planning
• Training coordination
• Employee development
• Learning effectiveness

Module 15: Employee Engagement

• Employee engagement concepts
• Engagement drivers
• Employee feedback
• Engagement surveys
• Recognition activities
• Engagement improvement

Module 16: Employee Relations

• Employee relations fundamentals
• Workplace communication
• Employee concerns
• Manager support
• Workplace relationships
• Building employee trust

Module 17: Workplace Conflict Management

• Sources of workplace conflict
• Identifying disagreements
• Conflict resolution approaches
• Difficult conversations
• Mediation fundamentals
• Maintaining positive relationships

Module 18: HR Policies and Procedures

• Purpose of HR policies
• Policy development
• Workplace procedures
• Communicating policies
• Policy implementation
• Reviewing HR practices

Module 19: HR Metrics and Reporting

• Headcount metrics
• Recruitment metrics
• Turnover rates
• Absence metrics
• Performance indicators
• HR reporting

Module 20: HR Analytics Fundamentals

• HR data sources
• Workforce data
• Identifying trends
• Data visualisation
• HR dashboards
• Data-driven HR decisions

Module 21: HR Technology and Digital HR

• HR information systems
• Applicant tracking systems
• Employee self-service
• HR process automation
• Digital HR tools
• Artificial Intelligence in HR

Module 22: Effective HR Generalist Practices

• Managing HR priorities
• Employee lifecycle coordination
• Supporting managers
• HR communication
• Handling multiple HR responsibilities
• Continuous HR improvement