★★★★★
"The structure, the practice exams, the instructor — all top tier. Passed first try."
AS
Aarti SharmaSenior Project Manager · TCS
— The journey
Course Outline
What the programme covers, module by module.
Module 1: Introduction to Functional Consulting
- Role of a Functional Consultant
- Consulting Lifecycle
- Enterprise Solutions Overview
- Business vs Technical Roles
- Career Opportunities
Module 2: Business Process Understanding
- Business Process Fundamentals
- Process Mapping
- Current State Analysis
- Future State Design
- Process Improvement
Module 3: Requirements Gathering
- Requirement Elicitation Techniques
- Stakeholder Interviews
- Workshops
- Observation Methods
- Requirement Documentation
Module 4: Business Analysis Fundamentals
- Functional Requirements
- Non-Functional Requirements
- Gap Analysis
- Use Cases
- Business Rules
Module 5: Solution Design
- Functional Solution Design
- Process Alignment
- Solution Mapping
- Workflow Design
- Best Practices
Module 6: Enterprise Systems Overview
- ERP Concepts
- CRM Concepts
- HRMS Overview
- Supply Chain Systems
- Finance Systems
Module 7: Functional Configuration
- System Configuration Concepts
- Business Rules Setup
- Master Data Configuration
- Validation Rules
- Configuration Documentation
Module 8: Documentation Techniques
- Business Requirement Documents
- Functional Specification Documents
- Process Flow Diagrams
- User Guides
- Documentation Standards
Module 9: Stakeholder Management
- Stakeholder Identification
- Communication Planning
- Expectation Management
- Meeting Facilitation
- Relationship Building
Module 10: Functional Testing
- Test Planning
- Test Scenarios
- Test Cases
- User Acceptance Testing
- Defect Reporting
Module 11: Data Migration Fundamentals
- Data Preparation
- Data Validation
- Data Mapping
- Data Cleansing
- Migration Support
Module 12: Change Management
- Managing Organizational Change
- User Adoption
- Communication Strategies
- Change Impact Analysis
- Training Support
Module 13: Implementation Methodology
- Project Lifecycle
- Implementation Planning
- Deployment Activities
- Go-Live Support
- Stabilization
Module 14: User Training and Support
- End-User Training
- Knowledge Transfer
- Support Documentation
- Issue Resolution
- Help Desk Coordination
Module 15: Business Process Optimization
- Workflow Improvements
- Process Automation
- Performance Enhancement
- Continuous Improvement
- Best Practices
Module 16: Reporting and Analytics
- Business Reports
- Dashboard Concepts
- KPI Monitoring
- Report Validation
- Performance Analysis
Module 17: Risk Management
- Project Risks
- Business Risks
- Issue Management
- Risk Mitigation
- Escalation Procedures
Module 18: Communication Skills for Consultants
- Presentation Skills
- Business Writing
- Client Communication
- Negotiation Skills
- Professional Conduct
Module 19: Project Management Fundamentals
- Project Planning
- Task Tracking
- Resource Coordination
- Time Management
- Status Reporting
Module 20: Consulting Best Practices
- Client Engagement
- Professional Ethics
- Quality Assurance
- Continuous Learning
- Consulting Standards
Module 21: Emerging Trends in Functional Consulting
- Digital Transformation
- Cloud Enterprise Solutions
- Artificial Intelligence in Business
- Business Automation
- Future Skills
Module 22: Functional Consulting Project
- Business Requirement Analysis
- Solution Design
- Functional Documentation
- User Acceptance Testing
- Project Presentation
— 01.2 · Is it right for you?
Who it's for & what's included
Pick a delivery method to see exactly who it suits and everything you receive.
Who it's for
Classroom
Best for learners who want face-to-face tuition and to network with peers in person.
What's included
Everything you get
- ✓ Live instructor on-site
- ✓ Printed workbook & materials
- ✓ Group exercises & case studies
Who it's for
Online Instructor-Led
Best for learners who want a live instructor and a fixed schedule, without the travel.
What's included
Everything you get
- ✓ Live instructor via video call
- ✓ Digital workbook & resources
- ✓ Session recordings
Who it's for
Self-Paced
Best for self-motivated learners who need maximum flexibility around work and life.
What's included
Everything you get
- ✓ On-demand video lessons
- ✓ Interactive quizzes
- ✓ 24/7 access on any device