Employee Relations Certification

Module 1: Introduction to Employee Relations

• Employee relations concepts
• Purpose of employee relations
• Employee-employer relationships
• Role of HR
• Role of managers
• Positive workplace relationships

Module 2: Employee Relations Strategy

• Strategic employee relations
• Organisational priorities
• Employee expectations
• Workplace relationships
• Employee relations objectives
• Developing an ER approach

Module 3: Building Positive Workplace Relationships

• Trust in the workplace
• Mutual respect
• Professional relationships
• Manager-employee relationships
• Team relationships
• Relationship-building practices

Module 4: Workplace Communication

• Communication fundamentals
• Clear communication
• Active listening
• Communication channels
• Two-way communication
• Preventing misunderstandings

Module 5: Employee Voice and Feedback

• Employee voice concepts
• Feedback channels
• Employee surveys
• Suggestion mechanisms
• Listening sessions
• Responding to feedback

Module 6: Employee Engagement

• Engagement fundamentals
• Engagement drivers
• Employee motivation
• Workplace connection
• Recognition
• Engagement improvement

Module 7: Understanding Workplace Conflict

• Sources of conflict
• Types of workplace conflict
• Early warning signs
• Interpersonal disagreements
• Team conflict
• Impact of unresolved conflict

Module 8: Conflict Resolution

• Conflict resolution approaches
• Understanding different perspectives
• Active listening
• Identifying common ground
• Developing solutions
• Following up agreements

Module 9: Managing Difficult Conversations

• Preparing for conversations
• Setting the right tone
• Discussing sensitive issues
• Managing emotions
• Constructive communication
• Reaching productive outcomes

Module 10: Grievance Handling

• Understanding employee grievances
• Receiving concerns
• Gathering information
• Reviewing issues
• Communicating outcomes
• Follow-up actions

Module 11: Workplace Investigations

• Investigation fundamentals
• Defining the issue
• Gathering information
• Conducting interviews
• Reviewing evidence
• Documenting findings

Module 12: Managing Workplace Conduct

• Workplace behaviour expectations
• Identifying conduct concerns
• Addressing inappropriate behaviour
• Manager responsibilities
• Fair and consistent approaches
• Maintaining documentation

Module 13: Performance-Related Employee Relations

• Performance expectations
• Identifying performance concerns
• Performance conversations
• Constructive feedback
• Improvement planning
• Progress monitoring

Module 14: Managing Attendance and Absence

• Attendance management
• Absence patterns
• Employee communication
• Return-to-work conversations
• Attendance monitoring
• Supporting attendance improvement

Module 15: Employee Wellbeing

• Workplace wellbeing concepts
• Workplace stress awareness
• Workload considerations
• Manager support
• Employee support resources
• Building a supportive environment

Module 16: Workplace Inclusion and Respect

• Inclusive workplace behaviours
• Respectful communication
• Workplace dignity
• Recognising inappropriate behaviour
• Building belonging
• Supporting positive team culture

Module 17: Manager Capability in Employee Relations

• Manager responsibilities
• Building manager confidence
• Effective communication
• Handling employee concerns
• Providing feedback
• Escalating complex matters

Module 18: Employee Relations Documentation

• Importance of documentation
• Meeting notes
• Employee records
• Action plans
• Communication records
• Record organisation

Module 19: Employee Relations During Organisational Change

• Employee impact of change
• Change communication
• Employee concerns
• Managing uncertainty
• Manager involvement
• Maintaining engagement

Module 20: Employee Relations Metrics

• Employee turnover
• Absenteeism
• Grievance trends
• Conflict indicators
• Engagement data
• Employee feedback trends

Module 21: Employee Relations Risk Management

• Identifying workplace risks
• Relationship risks
• Communication breakdowns
• Conflict escalation
• Preventive interventions
• Monitoring workplace concerns

Module 22: Building an Effective Employee Relations Approach

• Assessing workplace relationships
• Identifying improvement priorities
• Strengthening communication
• Building manager capability
• Monitoring employee feedback
• Continuous improvement