★★★★★
"The structure, the practice exams, the instructor — all top tier. Passed first try."
AS
Aarti SharmaSenior Project Manager · TCS
— The journey
Course Outline
What the programme covers, module by module.
Module 1: Introduction to Digital Payments
- Evolution of Digital Payments
- Payment Ecosystem
- Benefits of Cashless Transactions
- Types of Digital Payments
- Industry Overview
Module 2: Understanding UPI
- UPI Fundamentals
- UPI Architecture
- UPI Participants
- Virtual Payment Address (VPA)
- UPI Transaction Flow
Module 3: Digital Banking Basics
- Mobile Banking
- Internet Banking
- Banking Applications
- Digital Banking Services
- Customer Convenience
Module 4: Payment Methods
- UPI Payments
- QR Code Payments
- Mobile Wallets
- Debit and Credit Card Payments
- Contactless Payments
Module 5: UPI Transactions
- Sending Money
- Receiving Money
- Balance Enquiry
- Bill Payments
- Merchant Payments
Module 6: QR Code Payments
- Static QR Codes
- Dynamic QR Codes
- Merchant Payments
- Customer Payments
- QR Payment Best Practices
Module 7: Payment Gateways
- Payment Gateway Basics
- Online Payment Processing
- Transaction Flow
- Merchant Integration Concepts
- Settlement Process
Module 8: Digital Payment Security
- Secure Authentication
- Password Management
- OTP Verification
- Device Security
- Safe Banking Practices
Module 9: Fraud Awareness
- Common Digital Payment Frauds
- Phishing Awareness
- QR Code Scams
- Social Engineering
- Fraud Prevention Tips
Module 10: Customer Verification
- Identity Verification
- Account Verification
- Transaction Validation
- Customer Authentication
- Verification Best Practices
Module 11: Merchant Services
- Merchant Onboarding Basics
- Merchant Payments
- Transaction Reconciliation
- Customer Support
- Payment Records
Module 12: Digital Payment Regulations
- Payment Guidelines
- Customer Responsibilities
- Merchant Responsibilities
- Compliance Awareness
- Consumer Protection
Module 13: Customer Service
- Handling Customer Queries
- Transaction Issues
- Failed Transaction Support
- Complaint Resolution
- Service Excellence
Module 14: Transaction Monitoring
- Payment Status Tracking
- Transaction History
- Reconciliation Basics
- Reporting
- Error Identification
Module 15: Financial Literacy
- Budgeting Basics
- Responsible Digital Payments
- Expense Tracking
- Personal Finance Awareness
- Smart Payment Practices
Module 16: Emerging Payment Technologies
- Contactless Payments
- Wearable Payments
- Digital Wallet Innovations
- Artificial Intelligence in Payments
- Future Payment Trends
Module 17: Workplace Ethics
- Customer Confidentiality
- Responsible Data Handling
- Professional Conduct
- Ethical Banking Practices
- Trust Building
Module 18: Digital Payment Case Studies
- Everyday Payment Scenarios
- Merchant Transactions
- Customer Service Cases
- Fraud Prevention Examples
- Best Practices
Module 19: Communication Skills
- Customer Interaction
- Professional Communication
- Problem Solving
- Team Collaboration
- Service Documentation
Module 20: Banking Operations Support
- Transaction Assistance
- Customer Education
- Operational Procedures
- Documentation
- Process Improvement
Module 21: Best Practices in Digital Payments
- Secure Transactions
- Customer Awareness
- Operational Excellence
- Continuous Learning
- Industry Best Practices
Module 22: Digital Payments & UPI Project
- UPI Transaction Simulation
- Merchant Payment Workflow
- Customer Support Scenario
- Transaction Monitoring Exercise
- Final Project Presentation
— 01.2 · Is it right for you?
Who it's for & what's included
Pick a delivery method to see exactly who it suits and everything you receive.
Who it's for
Classroom
Best for learners who want face-to-face tuition and to network with peers in person.
What's included
Everything you get
- ✓ Live instructor on-site
- ✓ Printed workbook & materials
- ✓ Group exercises & case studies
Who it's for
Online Instructor-Led
Best for learners who want a live instructor and a fixed schedule, without the travel.
What's included
Everything you get
- ✓ Live instructor via video call
- ✓ Digital workbook & resources
- ✓ Session recordings
Who it's for
Self-Paced
Best for self-motivated learners who need maximum flexibility around work and life.
What's included
Everything you get
- ✓ On-demand video lessons
- ✓ Interactive quizzes
- ✓ 24/7 access on any device