Cost of Quality Management Certification

Module 1: Introduction to Cost of Quality

• Cost of Quality concepts
• Quality and business performance
• Quality-related costs
• Cost classifications
• Financial impact
• Organisational applications

Module 2: Cost of Quality Framework

• COQ framework
• Cost categories
• Quality activities
• Process costs
• Measurement principles
• Management approach

Module 3: Prevention Costs

• Quality planning
• Process design
• Employee training
• Supplier evaluation
• Preventive maintenance
• Process improvement

Module 4: Appraisal Costs

• Inspection
• Testing
• Auditing
• Verification
• Quality assessments
• Measurement activities

Module 5: Internal Failure Costs

• Scrap
• Rework
• Retesting
• Downtime
• Process failures
• Material losses

Module 6: External Failure Costs

• Customer complaints
• Returns
• Warranty costs
• Product recalls
• Service failures
• Customer dissatisfaction

Module 7: Cost of Poor Quality

• COPQ concepts
• Visible costs
• Hidden costs
• Operational losses
• Customer-related costs
• Business impact

Module 8: Identifying Quality Costs

• Cost identification
• Process mapping
• Quality activities
• Failure points
• Cost sources
• Data requirements

Module 9: Quality Cost Data Collection

• Data sources
• Cost records
• Operational data
• Quality records
• Data accuracy
• Data validation

Module 10: Measuring Cost of Quality

• Measurement methods
• Cost calculations
• Cost allocation
• Baseline development
• Performance measures
• Measurement consistency

Module 11: Quality Cost Analysis

• Cost distribution
• Trend analysis
• Comparative analysis
• Cost patterns
• Performance gaps
• Improvement opportunities

Module 12: Pareto Analysis

• Pareto principle
• Data categorisation
• Pareto charts
• Prioritising problems
• Identifying major cost drivers
• Improvement focus

Module 13: Root Cause Analysis

• Problem definition
• 5 Whys
• Cause-and-effect diagrams
• Root causes
• Contributing factors
• Corrective actions

Module 14: Statistical Quality Tools

• Check sheets
• Histograms
• Control charts
• Scatter diagrams
• Process data
• Statistical interpretation

Module 15: Process Performance & Quality Costs

• Process efficiency
• Process variation
• Defects
• Waste
• Process capability concepts
• Cost implications

Module 16: Quality Improvement Economics

• Improvement costs
• Financial benefits
• Cost savings
• Return on improvement
• Resource allocation
• Business justification

Module 17: Reducing Failure Costs

• Failure prevention
• Defect reduction
• Rework reduction
• Waste elimination
• Corrective actions
• Process controls

Module 18: Supplier Quality Costs

• Supplier defects
• Incoming quality
• Supplier performance
• Inspection costs
• Supplier corrective actions
• Supplier improvement

Module 19: Customer-Related Quality Costs

• Complaints
• Returns
• Warranty
• Service recovery
• Customer retention
• Reputation impact

Module 20: Quality Cost Reporting

• COQ reports
• Management dashboards
• Quality KPIs
• Cost trends
• Performance summaries
• Management communication

Module 21: Continuous Improvement & COQ

• PDCA
• Continuous improvement
• Lean concepts
• Waste reduction
• Improvement prioritisation
• Sustaining improvements

Module 22: Integrated Cost of Quality Analysis

• Quality cost identification
• Data collection
• Cost classification
• COPQ analysis
• Improvement planning
• Performance monitoring