Leadership & Management · PPL

Coaching & Mentoring Certification

Develop practical coaching and mentoring skills covering leadership, communication, performance, feedback, goal setting, development, motivation, and workplace relationships.

  • ⏱3 DaysDuration
  • ◈PPLAccredited
  • ◐3 LanguagesArabic · English · Hindi
  • ◆₹6,499.00 Per delegate

This course is accredited by PPL

This is for all ppl accredited courses
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— The journey

Course Outline

What the programme covers, module by module.

Module 1: Introduction to Coaching & Mentoring

  • Coaching fundamentals
  • Mentoring fundamentals
  • Coaching vs mentoring
  • Benefits of coaching
  • Benefits of mentoring
  • Manager as coach

Module 2: Coaching and Mentoring Mindset

  • Growth mindset
  • Development mindset
  • Self-awareness
  • Empathy
  • Trust
  • Supportive leadership

Module 3: Building Coaching Relationships

  • Establishing rapport
  • Building trust
  • Psychological safety
  • Coaching agreements
  • Confidentiality
  • Relationship boundaries

Module 4: Understanding Individual Needs

  • Identifying development needs
  • Individual strengths
  • Development gaps
  • Learning preferences
  • Career aspirations
  • Personal goals

Module 5: Active Listening Skills

  • Listening fundamentals
  • Focused listening
  • Reflective listening
  • Clarifying questions
  • Paraphrasing
  • Avoiding assumptions

Module 6: Effective Questioning Techniques

  • Open-ended questions
  • Probing questions
  • Reflective questions
  • Powerful questions
  • Clarification techniques
  • Question sequencing

Module 7: Goal Setting and Development Planning

  • Development goals
  • SMART goals
  • Goal alignment
  • Action planning
  • Development milestones
  • Progress tracking

Module 8: Coaching Conversations

  • Coaching conversation structure
  • Preparing for conversations
  • Exploring challenges
  • Identifying solutions
  • Agreeing actions
  • Follow-up

Module 9: Providing Effective Feedback

  • Feedback principles
  • Positive feedback
  • Constructive feedback
  • Behaviour-focused feedback
  • Feedback timing
  • Receiving feedback

Module 10: Performance Coaching

  • Performance gaps
  • Performance discussions
  • Identifying root causes
  • Improvement actions
  • Performance expectations
  • Progress monitoring

Module 11: Mentoring Frameworks

  • Mentoring principles
  • Mentor responsibilities
  • Mentee responsibilities
  • Mentoring agreements
  • Mentoring goals
  • Mentoring structures

Module 12: Career Mentoring

  • Career development
  • Career goals
  • Career pathways
  • Skills assessment
  • Development opportunities
  • Career conversations

Module 13: Motivation and Employee Engagement

  • Motivation principles
  • Individual motivators
  • Recognition
  • Employee engagement
  • Empowerment
  • Encouraging ownership

Module 14: Developing Employee Strengths

  • Strength identification
  • Strength-based development
  • Capability building
  • Skill development
  • Stretch assignments
  • Development opportunities

Module 15: Managing Difficult Coaching Conversations

  • Difficult conversations
  • Performance concerns
  • Emotional responses
  • Resistance
  • Challenging behaviours
  • Constructive resolution

Module 16: Coaching for Problem Solving

  • Problem identification
  • Root cause exploration
  • Solution generation
  • Critical thinking
  • Decision support
  • Action planning

Module 17: Coaching for Leadership Development

  • Leadership capabilities
  • Leadership behaviours
  • Self-awareness
  • Decision-making
  • Influence
  • Leadership confidence

Module 18: Remote and Virtual Coaching

  • Virtual coaching principles
  • Online communication
  • Building connection remotely
  • Virtual feedback
  • Digital coaching tools
  • Maintaining engagement

Module 19: Coaching and Mentoring Ethics

  • Professional boundaries
  • Confidentiality
  • Respect
  • Fairness
  • Ethical considerations
  • Maintaining trust

Module 20: Measuring Coaching and Mentoring Effectiveness

  • Coaching outcomes
  • Development metrics
  • Performance indicators
  • Feedback collection
  • Progress measurement
  • Programme evaluation

Module 21: Coaching and Mentoring in Teams

  • Team development
  • Peer coaching
  • Knowledge sharing
  • Collaborative learning
  • Team capability
  • Coaching culture

Module 22: Building a Coaching Culture

  • Coaching leadership
  • Mentoring culture
  • Continuous development
  • Manager accountability
  • Employee ownership
  • Continuous improvement
— 01.2 · Is it right for you?

Who it's for & what's included

Pick a delivery method to see exactly who it suits and everything you receive.

Who it's for

Classroom

Best for learners who want face-to-face tuition and to network with peers in person.

What's included

Everything you get

  • ✓ Live instructor on-site
  • ✓ Printed workbook & materials
  • ✓ Group exercises & case studies
Who it's for

Online Instructor-Led

Best for learners who want a live instructor and a fixed schedule, without the travel.

What's included

Everything you get

  • ✓ Live instructor via video call
  • ✓ Digital workbook & resources
  • ✓ Session recordings
Who it's for

Self-Paced

Best for self-motivated learners who need maximum flexibility around work and life.

What's included

Everything you get

  • ✓ On-demand video lessons
  • ✓ Interactive quizzes
  • ✓ 24/7 access on any device
— About this course

Course Overview

This course develops practical coaching and mentoring capabilities for managers and team leaders. Participants will learn how to build effective coaching relationships, identify development needs, set goals, provide constructive feedback, improve performance, motivate employees, manage difficult conversations, support career development, and create a continuous learning culture within teams.

— What you will master

Course Objectives

01

Understand the principles, purposes, and differences between coaching and mentoring.

02

Build trusting, supportive, and productive coaching and mentoring relationships.

03

Apply active listening, questioning, empathy, and communication techniques effectively.

04

Set meaningful development goals and create structured development plans.

05

Provide constructive feedback and coach employees to improve performance.

06

Support employee motivation, strengths development, career growth, and leadership capability.

07

Handle difficult conversations, resistance, performance concerns, and workplace challenges effectively.

08

Build sustainable coaching and mentoring practices that support continuous employee and team development.

— Questions answered

Frequently Asked Questions

Who should attend this course?
This course is suitable for managers, team leaders, supervisors, HR professionals, L&D professionals, and anyone responsible for employee development.
What is the difference between coaching and mentoring?
Coaching generally focuses on improving performance, solving challenges, and achieving specific goals, while mentoring provides broader guidance, knowledge sharing, and professional development support.
Does the course cover feedback skills?
Yes. Participants learn positive and constructive feedback techniques, behaviour-focused feedback, appropriate timing, and how to handle feedback conversations.
Will I learn how to handle difficult coaching conversations?
Yes. The course covers performance concerns, resistance, emotional responses, challenging behaviours, and techniques for conducting constructive conversations.
Does the course cover career development?
Yes. Participants learn how to support career goals, identify development opportunities, assess skills, and create meaningful career development discussions.
— Trusted by learners

What our delegates say

★★★★★

"The structure, the practice exams, the instructor — all top tier. Passed first try."

AS
Ranjan PradhanSenior Project Manager
★★★★★

"Best training I have attended. The content is exactly what modern projects need."

JD
James DonovanProgramme Director
★★★★★

"24/7 support actually means 24/7 — got help on my mock exam at 2am. Worth every dollar."

MO
Maya OkaforPMO Lead

★ 4.8 / 5 from 12,000+ verified learner reviews on Trustpilot & Google.

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