★★★★★
"The structure, the practice exams, the instructor — all top tier. Passed first try."
AS
Ranjan PradhanSenior Project Manager
— The journey
Course Outline
What the programme covers, module by module.
Module 1: Introduction to Change Management
- Change management concepts
- Organisational change
- Purpose of change management
- Types of organisational change
- Drivers of change
- Change management lifecycle
Module 2: Understanding Organisational Change
- Strategic change
- Structural change
- Process change
- Technology change
- Cultural change
- People-related change
Module 3: Change Management Frameworks
- Change management frameworks
- Lewin's Change Model
- Kotter's change approach
- ADKAR concepts
- Transition concepts
- Selecting appropriate approaches
Module 4: Building the Case for Change
- Identifying business needs
- Current-state challenges
- Desired future state
- Change objectives
- Expected outcomes
- Developing the change narrative
Module 5: Change Strategy and Planning
- Change strategy
- Change objectives
- Scope of change
- Key activities
- Change timelines
- Change planning
Module 6: Change Impact Assessment
- Impact assessment concepts
- Identifying affected groups
- Process impacts
- Role impacts
- Technology impacts
- Assessing impact severity
Module 7: Change Readiness Assessment
- Readiness concepts
- Organisational readiness
- Employee readiness
- Leadership readiness
- Identifying readiness gaps
- Improving change preparedness
Module 8: Stakeholder Identification and Analysis
- Stakeholder identification
- Stakeholder mapping
- Power and influence
- Stakeholder expectations
- Impact levels
- Stakeholder prioritisation
Module 9: Stakeholder Engagement
- Engagement strategy
- Stakeholder involvement
- Building commitment
- Managing expectations
- Engagement activities
- Monitoring stakeholder support
Module 10: Change Communication
- Communication objectives
- Audience analysis
- Key messages
- Communication channels
- Communication timelines
- Measuring communication effectiveness
Module 11: Leadership and Sponsorship
- Role of leadership
- Change sponsorship
- Sponsor responsibilities
- Leadership alignment
- Visible sponsorship
- Building leadership commitment
Module 12: Managing Resistance to Change
- Understanding resistance
- Sources of resistance
- Recognising resistance
- Employee concerns
- Resistance management approaches
- Building acceptance
Module 13: Change Champion Networks
- Change champion roles
- Selecting change champions
- Champion responsibilities
- Building local support
- Gathering employee feedback
- Maintaining champion networks
Module 14: Training and Capability Development
- Training needs analysis
- Skills gap identification
- Learning requirements
- Training planning
- Knowledge transfer
- Capability development
Module 15: Employee Engagement During Change
- Employee involvement
- Employee voice
- Building trust
- Maintaining motivation
- Addressing uncertainty
- Supporting employee participation
Module 16: Change Adoption
- Adoption concepts
- Behaviour change
- Adoption barriers
- Employee participation
- Reinforcement activities
- Adoption monitoring
Module 17: Organisational Culture and Change
- Culture fundamentals
- Cultural impact of change
- Values and behaviours
- Cultural barriers
- Leadership influence
- Supporting cultural transformation
Module 18: Change Risk Management
- Change-related risks
- Risk identification
- Impact and probability
- Risk prioritisation
- Mitigation planning
- Risk monitoring
Module 19: Managing Change in Projects
- Change management and project management
- Integrating change activities
- Project milestones
- Stakeholder coordination
- Implementation planning
- Project-change alignment
Module 20: Measuring Change Effectiveness
- Change success measures
- Adoption metrics
- Employee feedback
- Readiness indicators
- Behavioural indicators
- Performance outcomes
Module 21: Reinforcement and Sustainability
- Reinforcement planning
- Maintaining new behaviours
- Leadership reinforcement
- Recognition
- Continuous feedback
- Preventing regression
Module 22: Building a Change Management Roadmap
- Assessing change requirements
- Defining change priorities
- Developing engagement plans
- Creating communication activities
- Tracking adoption
- Continuous improvement
— 01.2 · Is it right for you?
Who it's for & what's included
Pick a delivery method to see exactly who it suits and everything you receive.
Who it's for
Classroom
Best for learners who want face-to-face tuition and to network with peers in person.
What's included
Everything you get
- ✓ Live instructor on-site
- ✓ Printed workbook & materials
- ✓ Group exercises & case studies
Who it's for
Online Instructor-Led
Best for learners who want a live instructor and a fixed schedule, without the travel.
What's included
Everything you get
- ✓ Live instructor via video call
- ✓ Digital workbook & resources
- ✓ Session recordings
Who it's for
Self-Paced
Best for self-motivated learners who need maximum flexibility around work and life.
What's included
Everything you get
- ✓ On-demand video lessons
- ✓ Interactive quizzes
- ✓ 24/7 access on any device
— About this course
Course Overview
This course develops practical capabilities for managing organisational change from initial assessment through implementation and reinforcement. Participants will explore change strategy, stakeholder engagement, impact and readiness assessments, communication, resistance management, leadership, training, adoption, measurement, culture, and sustainability to support successful transformation across different organisational environments.