★★★★★
"The structure, the practice exams, the instructor — all top tier. Passed first try."
AS
Ranjan PradhanSenior Project Manager
— The journey
Course Outline
What the programme covers, module by module.
Module 1: Introduction to Business Process Modelling
- Business process fundamentals
- Process modelling concepts
- Process lifecycle
- Types of business processes
- Business value of process modelling
Module 2: Business Process Analysis
- Current state analysis
- Identifying business problems
- Process boundaries
- Inputs and outputs
- Process objectives
Module 3: Process Mapping Fundamentals
- Process maps
- Flowcharts
- Swimlane diagrams
- SIPOC diagrams
- Value stream mapping overview
Module 4: BPMN Fundamentals
- Business Process Model and Notation (BPMN)
- Events
- Activities
- Gateways
- Sequence flows
Module 5: Advanced BPMN Modelling
- Pools and lanes
- Sub-processes
- Message flows
- Intermediate events
- Exception handling
Module 6: Workflow Analysis
- Workflow identification
- Bottleneck analysis
- Process dependencies
- Resource utilization
- Performance measurement
Module 7: Process Documentation
- Process documentation standards
- Standard Operating Procedures (SOPs)
- Process descriptions
- Documentation templates
- Version control
Module 8: Stakeholder Collaboration
- Stakeholder identification
- Process workshops
- Interview techniques
- Requirement gathering
- Process validation
Module 9: Process Improvement Techniques
- Root cause analysis
- Lean concepts
- Six Sigma overview
- Waste identification
- Continuous improvement
Module 10: Process Automation Concepts
- Business process automation
- Workflow automation
- Digital transformation
- Automation opportunities
- Process optimization
Module 11: Business Process Modelling Tools
- Microsoft Visio
- Lucidchart
- Bizagi Modeler
- Draw.io
- Collaboration platforms
Module 12: Process Performance Measurement
- Key Performance Indicators (KPIs)
- Process metrics
- Cycle time analysis
- Productivity measurement
- Performance dashboards
Module 13: Governance and Compliance
- Process governance
- Documentation standards
- Risk identification
- Internal controls
- Change management
Module 14: Customer-Centric Process Design
- Customer journey mapping
- Service processes
- Customer experience improvement
- Value creation
- Process alignment
Module 15: Data Analysis for Process Improvement
- Process data collection
- Data interpretation
- Trend analysis
- Reporting
- Decision support
Module 16: Cross-Functional Process Design
- Cross-department collaboration
- End-to-end process mapping
- Role definition
- Responsibility matrix
- Communication planning
Module 17: Digital Process Transformation
- Process modernization
- Cloud-based workflows
- AI-assisted process improvement
- Intelligent automation
- Future-ready processes
Module 18: Risk Assessment in Processes
- Operational risks
- Process failures
- Risk mitigation
- Business continuity
- Process resilience
Module 19: Process Optimization Best Practices
- Process standardization
- Efficiency improvement
- Quality enhancement
- Cost optimization
- Operational excellence
Module 20: End-to-End Business Process Modelling
- Process discovery
- Process modelling
- Process validation
- Improvement recommendations
- Implementation roadmap
— 01.2 · Is it right for you?
Who it's for & what's included
Pick a delivery method to see exactly who it suits and everything you receive.
Who it's for
Classroom
Best for learners who want face-to-face tuition and to network with peers in person.
What's included
Everything you get
- ✓ Live instructor on-site
- ✓ Printed workbook & materials
- ✓ Group exercises & case studies
Who it's for
Online Instructor-Led
Best for learners who want a live instructor and a fixed schedule, without the travel.
What's included
Everything you get
- ✓ Live instructor via video call
- ✓ Digital workbook & resources
- ✓ Session recordings
Who it's for
Self-Paced
Best for self-motivated learners who need maximum flexibility around work and life.
What's included
Everything you get
- ✓ On-demand video lessons
- ✓ Interactive quizzes
- ✓ 24/7 access on any device
— About this course
Course Overview
This course provides practical knowledge of business process modelling for analyzing and improving organizational workflows. Participants will learn process mapping, BPMN, workflow analysis, process optimization, documentation, stakeholder collaboration, process automation concepts, and modelling tools to design efficient, scalable, and business-focused processes.