★★★★★
"The structure, the practice exams, the instructor — all top tier. Passed first try."
AS
Aarti SharmaSenior Project Manager · TCS
— The journey
Course Outline
What the programme covers, module by module.
- nagement
Module 3: Banking Accounts
- Savings Accounts
- Current Accounts
- Fixed Deposits
- Recurring Deposits
- Account Maintenance
Module 4: Deposit Operations
- Cash Deposits
- Cheque Deposits
- Deposit Processing
- Interest Basics
- Deposit Documentation
Module 5: Withdrawal Operations
- Cash Withdrawals
- Cheque Withdrawals
- ATM Withdrawals
- Transaction Verification
- Withdrawal Procedures
Module 6: Payment Services
- Fund Transfers
- UPI Transactions
- NEFT and RTGS Basics
- Bill Payments
- Digital Payment Services
Module 7: Cash Operations
- Cash Handling
- Cash Balancing
- Vault Operations
- Currency Verification
- Cash Security
Module 8: Digital Banking
- Internet Banking
- Mobile Banking
- Self-Service Banking
- Digital Transactions
- Customer Support
Module 9: Customer Service
- Customer Communication
- Handling Customer Queries
- Complaint Resolution
- Service Excellence
- Relationship Building
Module 10: Banking Documentation
- Customer Records
- Transaction Records
- Banking Forms
- Record Maintenance
- Documentation Standards
Module 11: Banking Products
- Loan Products Overview
- Insurance Products Overview
- Investment Products Overview
- Financial Services
- Customer Guidance
Module 12: Compliance Awareness
- Banking Regulations
- Operational Guidelines
- Customer Protection
- Compliance Responsibilities
- Ethical Practices
Module 13: Fraud Prevention
- Banking Fraud Awareness
- Identity Verification
- Transaction Monitoring
- Fraud Prevention Measures
- Incident Reporting
Module 14: Risk Awareness
- Operational Risk
- Transaction Risk
- Customer Risk
- Risk Mitigation
- Internal Controls
Module 15: Banking Technology
- Core Banking Systems
- Customer Information Systems
- Digital Banking Platforms
- Transaction Processing Systems
- Banking Automation
Module 16: Communication Skills
- Professional Communication
- Telephone Etiquette
- Email Communication
- Active Listening
- Team Collaboration
Module 17: Branch Operations
- Daily Branch Activities
- Teller Operations
- Queue Management
- Branch Coordination
- Service Delivery
Module 18: Workplace Ethics
- Professional Conduct
- Customer Confidentiality
- Integrity
- Responsible Banking Practices
- Ethical Decision-Making
Module 19: Emerging Trends in Banking
- Digital Transformation
- Artificial Intelligence in Banking
- Financial Technology
- Customer Experience
- Future Banking Trends
Module 20: Operational Excellence
- Process Improvement
- Productivity Enhancement
- Quality Assurance
- Performance Monitoring
- Continuous Improvement
Module 21: Best Practices in Banking Operations
- Customer-Centric Services
- Operational Efficiency
- Documentation Accuracy
- Professional Development
- Industry Best Practices
Module 22: Banking Operations Project
- Customer Onboarding Simulation
- Account Opening Exercise
- Transaction Processing
- Customer Service Scenario
- Final Project Presentation
— 01.2 · Is it right for you?
Who it's for & what's included
Pick a delivery method to see exactly who it suits and everything you receive.
Who it's for
Classroom
Best for learners who want face-to-face tuition and to network with peers in person.
What's included
Everything you get
- ✓ Live instructor on-site
- ✓ Printed workbook & materials
- ✓ Group exercises & case studies
Who it's for
Online Instructor-Led
Best for learners who want a live instructor and a fixed schedule, without the travel.
What's included
Everything you get
- ✓ Live instructor via video call
- ✓ Digital workbook & resources
- ✓ Session recordings
Who it's for
Self-Paced
Best for self-motivated learners who need maximum flexibility around work and life.
What's included
Everything you get
- ✓ On-demand video lessons
- ✓ Interactive quizzes
- ✓ 24/7 access on any device