★★★★★
"The structure, the practice exams, the instructor — all top tier. Passed first try."
AS
Ranjan PradhanSenior Project Manager
— The journey
Course Outline
What the programme covers, module by module.
Module 1: Introduction to Airport Ground Handling
- Aviation Industry Overview
- Airport Ground Handling Services
- Ground Handling Roles
- Airport Operations
- Career Opportunities
Module 2: Airport Infrastructure
- Airport Layout
- Airside and Landside Areas
- Terminal Operations
- Apron Operations
- Airport Facilities
Module 3: Passenger Handling
- Passenger Check-in
- Boarding Procedures
- Passenger Assistance
- Flight Information Services
- Customer Interaction
Module 4: Baggage Handling Operations
- Checked Baggage Processing
- Cabin Baggage Guidelines
- Baggage Sorting
- Loading and Unloading
- Lost and Delayed Baggage Procedures
Module 5: Ramp Operations
- Aircraft Marshalling Basics
- Ground Support Equipment
- Aircraft Parking
- Safety Zones
- Ramp Coordination
Module 6: Aircraft Turnaround Operations
- Turnaround Planning
- Refuelling Coordination
- Cleaning Operations
- Catering Coordination
- Departure Readiness
Module 7: Ground Support Equipment
- Baggage Trolleys
- Belt Loaders
- Tow Tractors
- Passenger Boarding Stairs
- Equipment Safety
Module 8: Cargo Handling
- Cargo Loading Procedures
- Cargo Documentation
- Freight Handling
- Special Cargo
- Cargo Safety
Module 9: Airport Safety Procedures
- Airside Safety
- Personal Protective Equipment
- Hazard Identification
- Emergency Procedures
- Safety Compliance
Module 10: Security Awareness
- Security Screening Basics
- Restricted Areas
- Access Control
- Incident Reporting
- Security Best Practices
Module 11: Communication Skills
- Team Communication
- Radio Communication Basics
- Customer Communication
- Professional Conduct
- Coordination Techniques
Module 12: Customer Service Excellence
- Passenger Assistance
- Complaint Handling
- Service Recovery
- Professional Etiquette
- Customer Satisfaction
Module 13: Flight Operations Support
- Flight Scheduling Basics
- Arrival Procedures
- Departure Procedures
- Gate Coordination
- Flight Status Monitoring
Module 14: Documentation and Reporting
- Ground Handling Documents
- Baggage Records
- Incident Reports
- Shift Logs
- Operational Documentation
Module 15: Time Management
- Managing Turnaround Time
- Task Prioritisation
- Shift Coordination
- Workflow Optimisation
- Productivity Improvement
Module 16: Teamwork in Ground Operations
- Cross-Department Coordination
- Team Responsibilities
- Collaboration Techniques
- Conflict Resolution
- Workplace Communication
Module 17: Aircraft Servicing Support
- Cabin Preparation
- Water Service
- Waste Disposal
- Visual Inspection Support
- Ground Servicing Procedures
Module 18: Handling Operational Disruptions
- Flight Delays
- Flight Cancellations
- Weather Disruptions
- Passenger Communication
- Contingency Planning
Module 19: Environmental Responsibility
- Waste Management
- Sustainable Airport Practices
- Fuel Conservation Awareness
- Environmental Compliance
- Green Airport Initiatives
Module 20: Digital Systems in Ground Handling
- Airport Information Systems
- Flight Display Systems
- Mobile Communication Tools
- Operational Tracking
- Digital Documentation
Module 21: Professional Development
- Workplace Ethics
- Grooming Standards
- Career Development
- Continuous Learning
- Industry Best Practices
Module 22: Airport Ground Handling Project
- Passenger Handling Simulation
- Baggage Handling Exercise
- Ramp Coordination Activity
- Aircraft Turnaround Planning
- Final Operational Assessment
— 01.2 · Is it right for you?
Who it's for & what's included
Pick a delivery method to see exactly who it suits and everything you receive.
Who it's for
Classroom
Best for learners who want face-to-face tuition and to network with peers in person.
What's included
Everything you get
- ✓ Live instructor on-site
- ✓ Printed workbook & materials
- ✓ Group exercises & case studies
Who it's for
Online Instructor-Led
Best for learners who want a live instructor and a fixed schedule, without the travel.
What's included
Everything you get
- ✓ Live instructor via video call
- ✓ Digital workbook & resources
- ✓ Session recordings
Who it's for
Self-Paced
Best for self-motivated learners who need maximum flexibility around work and life.
What's included
Everything you get
- ✓ On-demand video lessons
- ✓ Interactive quizzes
- ✓ 24/7 access on any device
— About this course
Course Overview
This course provides practical knowledge of airport ground handling operations, covering passenger handling, baggage services, aircraft turnaround, ramp operations, cargo handling, airport safety, communication, customer service, and operational procedures. Participants will gain the skills required to support safe, efficient, and timely airport operations while ensuring high service standards.